Blood Collection Staff - Customer Service

American Red Cross; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established humanitarian organization is seeking dedicated individuals to join their team. This role offers the chance to make a significant impact by assisting with blood collection and ensuring a positive experience for donors. With comprehensive paid training provided, you will develop essential healthcare skills while working in a supportive environment. Enjoy competitive pay, flexible scheduling, and a range of benefits that prioritize your well-being. If you're looking to grow your career in a meaningful way, this opportunity is perfect for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Employee assistance programs

Qualifications

• Customer service experience and effective communication skills are essential.
• Physical ability to lift and stand for long periods is required.

Responsibilities

• Assist with blood collection and create a welcoming environment for donors.
• Transport and set up equipment while following safety procedures.

Skills

Customer service experience

Effective communication skills

Basic computer skills

Adaptability to schedule changes

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

We provide Paid-Training - no prior medical experience required!

Joining The American Red Cross is a unique experience. You become part of the world's largest humanitarian network, working with a team of welcoming, diverse, and dedicated individuals. You can grow your career within a movement that makes a real difference, helping communities and saving lives.

As a team member, you'll receive mentorship and have the opportunity to develop a meaningful career aligned with a purpose bigger than yourself. We offer competitive pay and benefits, and a community that values you both professionally and personally.

Job Overview

Utilize your healthcare and customer service skills to assist with blood collection. Responsibilities include transporting and setting up equipment, creating a welcoming environment for donors, and following safety procedures to collect and deliver blood donations to hospitals.

We offer paid phlebotomy training to help you develop healthcare skills and advance your career. Learn more at: rdcrss.org/lifesavingrole

Key Responsibilities

• Connect personally with donors, sharing the impact of their donations.
• Work with teammates to ensure a friendly environment for donors.
• Maintain attention to detail to meet collection goals and safety standards.
• May operate vehicles and set up/take down equipment at donation sites. A minimum height of 60 inches may be required for vehicle operation.

Schedule and Compensation

Schedule: Variable hours, including early mornings, evenings, weekends, holidays, and potential overnight travel. Schedule is provided 2-3 weeks in advance.

Starting Pay: $19.64/hr

Minimum Qualifications

• High school diploma or equivalent
• Customer service experience and effective communication skills
• Valid driver's license with a good record
• Physical ability to lift, push, pull, and stand for long periods; adaptability to schedule changes; minimum height of 60 inches for vehicle operation
• Basic computer skills, proficiency with Microsoft Office

Preferred Qualifications

• Healthcare or phlebotomy experience (e.g., CNA, MA, EMT)
• Leadership experience

Benefits

Our comprehensive package includes medical, dental, and vision insurance; health and flexible spending accounts; paid time off; holidays; 401(k) with company match; paid family leave; employee assistance programs; disability insurance; and recognition awards.

Apply now to make your career a force for good!

The American Red Cross is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, gender, age, or other protected characteristics. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.