Blood Collection Staff - Customer Service

The American National Red Cross; Hammond Street; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking humanitarian organization where your career can truly make a difference! In this role, you will engage with donors, assist in blood collection, and work as part of a supportive team dedicated to saving lives. With paid training and opportunities for growth, this position offers a chance to develop your healthcare skills while making a positive impact in your community. Enjoy a competitive pay structure, comprehensive benefits, and a flexible schedule that respects your personal life. If you're looking for a fulfilling career that combines service with professional development, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with Company Match

Paid Family Leave

Employee Assistance Program

Disability Insurance

Recognition Awards

Flexible Spending Accounts

Qualifications

• Customer service experience and effective communication skills required.
• Valid driver’s license with a good driving record is necessary.

Responsibilities

• Assist with blood collection and create a welcoming environment for donors.
• Transport and set up equipment at community donation sites.

Skills

Customer Service

Effective Communication

Basic Computer Skills

Physical Ability to Lift

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

We provide Paid-Training – no prior medical experience required!

Joining The American Red Cross is a unique experience – it’s both a feeling and an action. You become an essential part of the world’s largest humanitarian network, working with a diverse and welcoming team committed to making a difference. You can develop your career within a movement that values helping people, strengthening communities, and transforming lives.

As a team member, you will be supported by mentors who foster your growth and align your work with a meaningful mission. In return, you’ll receive competitive pay and benefits, and be part of a community that respects your personal life and professional contributions.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

In this role, you will use your healthcare and/or customer service skills to assist with blood collection. Your responsibilities include working with your team to transport and set up equipment at community donation sites, creating a welcoming environment for donors, and following safety procedures to collect and deliver lifesaving blood donations to hospitals.

The Red Cross offers paid phlebotomy training, providing an opportunity to enhance your healthcare skills and advance your career within a top humanitarian organization. To learn more about the impact you can make, watch this short video: rdcrss.org/lifesavingrole.

KEY RESPONSIBILITIES:

• Engage personally with donors, listening to their stories and explaining the importance of their donations.
• Work with your team to ensure a friendly, comfortable environment for donors to encourage repeat donations.
• Maintain attention to detail to ensure blood collection meets all goals and safety standards.
• May operate Red Cross vehicles and assist with setting up and tearing down equipment at donation sites. A minimum height of 60 inches may be required for vehicle operation.

Standard Schedule (Bangor, Maine):

• Variable shifts Monday-Friday or Tuesday-Saturday, with one day off during the week.
• Schedule may include early mornings, late nights, weekends, and holidays, with overnight travel in some locations.
• Schedules are provided 2-3 weeks in advance.

Pay Information:

• Starting rate: $19.50/hour.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• Customer service experience and effective communication skills.
• Valid driver’s license with a good driving record.
• Physical ability to lift, push, or pull heavy weights, stand or sit for long periods, and adapt to irregular hours and schedule changes. Minimum height requirement of 60 inches for vehicle operation.
• Basic computer skills, including proficiency with Microsoft Office.

PREFERRED QUALIFICATIONS:

• Healthcare or phlebotomy experience (e.g., CNA, MA, EMT).
• Leadership experience.

BENEFITS:

Our comprehensive benefits include:

• Medical, Dental, and Vision insurance.
• Health and Flexible Spending Accounts.
• Paid Time Off starting at 15 days per year, based on tenure.
• 11 paid holidays, including core and floating holidays.
• 401(k) with up to 6% company match.
• Paid Family Leave.
• Employee Assistance Program.
• Disability insurance (Short & Long Term).
• Recognition and service awards.

Apply now! Join us and make your career a force for good: Apply here.

The American Red Cross is an Equal Opportunity Employer. All qualified applicants will be considered without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, veteran status, age, or other protected characteristics. We comply with applicable fair chance laws regarding criminal records. We are proud to partner with Employers of National Service and invite service alumni to explore opportunities with us. Learn more about volunteering at redcross.org/volunteertoday.