Block & Lease Manager - 12 Month contract Full or P/T

Paradigm Housing Group; Slough; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading housing charity is seeking a Block & Lease Manager to oversee property management and ensure compliance across its leased assets. The role offers a hybrid working model, focusing on customer service while addressing complex leasehold issues. Ideal candidates will possess an IRPM qualification and have experience in the housing sector, contributing to an inclusive environment aimed at delivering sustainable homes.

Qualifications

• Experience in property management and interpretation of leases.
• Strong knowledge of Service Charges and budget setting.
• Effective collaboration with various teams.

Responsibilities

• Manage leasehold properties effectively while ensuring compliance.
• Address complex property management issues and liaise with stakeholders.
• Maintain accurate records on the system and report on compliance.

Skills

Customer Service

Property Management

Regulatory Compliance

Networking

Education

IRPM qualification

Knowledge of housing legislation

Job description

Block & Lease Manager - 12 Month contract Full or P/T

Location High Wycombe & Hybrid

The Vacancy

Passionate about creating and sustaining a safe and secure housing environment where people can thrive and have experience and knowledge of leases and managed properties then read on this job could be for you!

About the role

You will be responsible for ensuring the assets (properties) we lease and those we let are managed effectively and efficiently. The role demands a proactive approach to reviewing current arrangements and recommending extensions, amendments and potential exits. Promoting and ensuring consistency wherever practicable. Complex issues may arise, so a calm confident and customer centric approach is essential whilst securing commercial stability, considering impact on the wider business.

With overall responsibility for leasehold properties that are managed by 3rd parties i.e. Managing Agents, freeholders and local authorities.

Reporting to the Asset Manager, you will be supported by the Strategic Asset Management team and will utilise your considerable networking skills to collaborate with colleagues from across the organisation and wider property community.

About you

With a professional approach to your work and a passion for excellent service you will be confident in managing complex property management issues, with a sound knowledge of the Section 20 process, Service Charges, and budget setting.

Drawing on your knowledge of best practice within the housing sector, you will be able take ownership of any leasehold queries and escalate as appropriate to the relevant 3rd party, challenging where necessary and maintaining up to date records on our system, liaising with wider directorate colleagues in order to resolve queries swiftly.

You will have overall responsibility for obtaining and reporting on regulatory compliance areas so a complete understanding of this is essential.

Ideally you will be professionally qualified in IRPM or a similar discipline and conversant with all aspects of leasehold property management. You will be assertive in enforcing obligations yet empathetic in your approach to customers and be comfortable in managing issues as they arise. A team player and collaborator, you will be responsible for a growing portfolio maintaining corporate confidence that the service provided considers the business in its widest sense. You will need to have extensive experience in the interpretation of leases and understand covenants.

You will work closely with the following teams: Asset Management, Estates, Legal Services and Customer you will be a skilled collaborator and possess some knowledge of disrepair as this would be beneficial.

You may be working / or have workedas a Solicitor or in an Estate agency or Property Management company and have a sound knowledge of housing legislation and leasehold matters.

Where could this role take you?Whilst this role is to cover maternity, in a business our size and with the transformation we are going through, there is a possibility that this could either be extended or other suitable opportunities may arise. Many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn’t materialise, you will still gain valuable experience which will add to your employability in this and similar fields

Reduced-Hours OpportunityWe welcome applications from candidates interested in a reduced-hours contract (circa 30 hours over 4 days) please specify this clearly at the application stage. Our standard weekly hours are 37-hour; 09:00 - 17:30 Monday to Thursday, and 09:00 - 17:00 on Fridays.

As part of our application process, we have some role related questions we’d like you to answer, so there’s no need to write a cover statement/letter. Your answers will help us assess your application against our essential and desired criteria as set out in the job description and person specification.

Thank you for your interest in Paradigm Housing Group thus far.

We reserve the right to close this role earlier than the published date should we identify a suitable candidate.

About us

We are Paradigm Housing Group.

We manage more than 17,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.

We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector’s largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.

Our Vision

We provide excellent services to customers.

And build new homes to help more people.

We make sure our homes are safe and sustainable.

And strive to do more by making the most of our resources.

Working For Us

Our Values

Safer Together

Safer Together

The safety of our customers, colleagues and ourselves is a priority in everything we do.

Driving Improvement

Driving Improvement

We seek to do things better and deliver value to our customers.

Working As One

Working As One

We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.

Acting Thoughtfully

Acting Thoughtfully

We make ourselves aware of our customers’ and colleagues’ circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action.

Being Clear

We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.

Please note that customer facing roles may be subject to a DBS check.