Bistro Host

WizeHire, Inc; Lancaster; On-site; GBP 10,000 - 40,000; Part time

Job summary

A premier resort in Lancaster is seeking a Host to be the first point of contact for guests. Responsibilities include greeting and seating guests, answering calls, and managing the seating chart. The ideal candidate is upbeat, has great guest relations skills, and possesses at least one year of restaurant experience. Starting compensation is $12 hourly based on experience.

Qualifications

• Upbeat and outgoing individual.
• Able to work positively in a fast-paced environment.
• At least one year of restaurant experience is preferred.

Responsibilities

• Greet incoming and departing guests warmly.
• Manage the seating chart and waitlists.
• Answer incoming calls and provide appropriate service.

Skills

Guest relations skills

Teamwork

Customer service orientation

Job description

The Eden Resort & Suites Host will be the first point of contact for our guests, welcoming them with a warm and friendly demeanor. Must be at least 16 years of age. May be expected to work weekends or holidays.

The Eden Resort & Suites provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Responsibilities

• Greet incoming and departing guests warmly, escort them to assigned dining areas, present menus, and announce the server’s name.
• Use visual cues to seat guests in either the bar or dining area, depending on their preference.
• Answer incoming calls to the restaurant and provide appropriate service.
• Tend to special guests' needs and requests.
• Manage the seating chart.
• Put guests on waitlists and manage the list.
• Receive takeout orders and use the POS.
• Assist dining room staff by setting and clearing tables, replenishing water, and serving beverages.
• Various side work.
• Issue dining charges, verify orders, calculate taxes, and total bills for to-go orders.
• Receive payments by validating credit charges, approving checks, and accepting currency.
• Reconcile cash drawer, prove cash transactions, list checks, and credit card charges for to-go orders.
• Other duties as assigned by management.

Qualifications

• Upbeat and outgoing individual.
• Able to assist guests and possess great guest relations skills.
• Able to work positively in a fast-paced environment.
• Strong teamwork skills.
• Customer service-oriented ensures each guest has an excellent experience.

Education And Experience Required

• At least one (1) year of restaurant experience is preferred.

Compensation

$12 hourly to start DOE

About Eden Resort & Suites

The Eden Resort & Suites offers a collection of unique and upscale guest rooms and suites, unsurpassed on-site recreational facilities, and an exceptional staff ready to meet guests' needs. With a 50+ year foundation as a premier destination in Lancaster, the Eden Resort is expanding its service offerings and looking for individuals to join our team.

At the Eden Resort, our core values are at the heart of all that we do and are key to our enduring success. Eden Resort team members are deeply committed to caring for every individual who crosses their path, be it a guest or fellow team member. Our dedication to caring for others is expressed by team members' generosity with their time and efforts, the pursuit of excellence in their craft, with a spirit of ownership.