Birmingham - Reservations Manager

Mission Mars; Birmingham; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Venue discount at Mission Mars venues

Dreams Machine

Loyalty bonus scheme

Event invites and parties

Mental health & wellbeing support

Training & development programme

Annual workshops

Job summary

Albert’s Schloss Birmingham, part of the Mission Mars group, is seeking a Reservations Manager to lead reactive enquiries, manage corporate and agency bookings, and upsell experiences to maximise guest spend. You’ll coordinate events, handovers to Operations and support seasonal showcases with the Sales team.

Ideal candidates are highly organised, commercially minded, with excellent communication skills and hospitality experience. Evening and weekend shifts may be required.

Qualifications

• Senior reservations or events experience required.
• Experience in B2B and corporate/agency account management.
• Organised, commercially minded and computer literate.
• Excellent written and verbal communication.
• Experience with Collins booking system is desirable.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Lead reactive enquiries from website, phone and Outlook and convert to bookings.
• Support Sales Manager with larger corporate and agency events.
• Handle incoming calls with a warm, professional approach.
• Upsell packages, pre-orders, experiences and bolt-ons.
• Ensure bookings are organised with run sheets and handover to Operations.
• Assist with seasonal showcases and sales events.
• Support agency and corporate venue FAM trips.
• Occasionally work evening and weekend shifts.

Skills

Senior sales

Reservations

Events

B2B sales

Account management

Hospitality

Organised

Communication

Phone handling

Collaboration

Tools

Collins booking system

Job description

Reservations Manager – Albert’s Schloss Birmingham

Salary: £30,000–£31,000 per annum + up to 32% bonus

We are looking for a hardworking, talented and experienced individual to join our Sales team at Albert’s Schloss Birmingham, as our new Reservations Manager. If you’re organised, commercially minded and love creating incredible experiences for guests, this could be the role for you!

What you’ll be doing

• Reactive Business: Lead the work on reactive incoming business via the website, phone and Outlook, responding to enquiries and converting opportunities into bookings.
• Corporate Business: Support the Sales Manager with larger event enquiries, helping to convert corporate and agency business.
• Phone Calls: Take the lead on managing incoming phone calls, ensuring every guest receives a warm, professional and knowledgeable experience.
• Upsells: Increase spend per head on confirmed bookings by confidently upselling packages, pre-orders, experiences and bolt-ons.
• Event Management: Ensure every booking is organised correctly, considering allocations, pre-orders, run sheet notes and all relevant information to ensure a smooth handover to the Operations team.
• Showcases: Alongside the Sales Manager, support with seasonal corporate showcases and other sales events to showcase everything Albert’s Schloss Birmingham has to offer.
• FAM Trips: Support the wider Sales team with agency and corporate venue FAM trips, helping to showcase our venue and experience.
• Off-Peak Shifts: Collaborate with the wider Albert’s Schloss Birmingham team by working evening and weekend shifts when required.

Who we need

• Previous experience in a senior sales, reservations or events role is essential, ideally from a hospitality or similar background
• Experience in B2B and corporate/agency account management.
• A genuine love for hospitality and a desire to go above and beyond for our guests and clients.
• Highly organised, commercially minded and computer literate.
• Excellent communication and written skills.
• Experience using the Collins booking system is desirable.
• An excellent phone manner and confidence speaking with a wide range of clients.
• Someone who thrives in a fast-paced environment and can keep calm, organised and positive when things get busy.

Who we are

Albert’s Schloss is part of the Mission Mars group, an award-winning, fast-growing hospitality group with venues across the UK, including Rudy’s Pizza, Schiller's Hall and Albert Hall.

Our Bavarian bier hall and alpine-inspired restaurant is a retreat from the modern world where we invite you to discover new things, celebrate one another, and revel in the wünder of our Schloss. Influenced by our travels across Alpine Europe, expect roaring fires, tankards of Europe’s finest bier, delicious Bavarian-inspired dishes from our Cook Haus and bakery, and seven nights of showtime.

Albert’s Schloss Birmingham is at the heart of the city, bringing our unique blend of food, bier, cocktails, entertainment and unforgettable experiences to Birmingham.

We have been rated as a ‘World Class’ place to work by Best Companies, and we truly invest in and develop our people whilst being true to our values of Fun, Authentic, Positive, Initiative, Neighbourly & Committed.

For more information about us, visit www.albertsschloss.co.uk

Rewards

• 50% off at all Mission Mars venues for you and your friends.
• Dreams Machine – have a dream? Enter our Dreams Machine for a chance to win money to help make it happen!
• Loyalty bonus scheme.
• Invitations to big parties, including our Christmas awards ceremony, summer BBQ and football tournament.
• 24/7 access to free, confidential and specialist mental health and wellbeing support.
• Training and development programme with over 38 courses for various roles and levels.
• Annual workshops at exciting (secret) locations.
• Trips away to UK and overseas-based partners to enhance your knowledge (and sometimes just for fun…).
• An independent culture where your ideas matter.

Candidate Information

We will aim to respond to all applicants within 7 days. If you are successful, you will be contacted about an interview.

At Mission Mars, we’re committed to an inclusive and accessible recruitment process for everyone. If you need any reasonable adjustments at any stage of your application or interview, just let us know at [e-mail].