Bird Proofer

AGS Support Services Limited; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A pest control service provider in London is seeking individuals with bird control expertise for their team. The role focuses on providing exceptional bird proofing and pest services, requiring strong communication and problem-solving skills. Training in BPCA/RSPH accreditation will be provided. Candidates must have a minimum of 2 years' experience in bird proofing and be comfortable working in various environments.

Qualifications

• Minimum 2 years in Bird Control/Bird Proofing.
• Desirable: PASMA and IPAF certifications.

Responsibilities

• Deliver quality bird control and proofing services.
• Respond to service requests within SLA requirements.
• Inspect premises for pests, risks, and entry points.
• Advise clients on maintenance to prevent pests.

Skills

Bird Control/Bird Proofing

Communication Skills

Problem Solving

Job description

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At AGS, we work in challenging and complex environments ranging from industrial complexes and power stations to rail infrastructure and transport networks. You will be delivering Bird Proofing and Pest Control Services to these interesting clients, in addition to more traditional customers in the retail and food sectors.

Our ethos at AGS is Happy Staff, Happy Clients, Happy Days. We’re not focused on KPIs, targets, or spreadsheets. Delivering excellent service is our core mission, and we support you fully. We seek problem solvers dedicated to delivering results and top customer service.

We are committed to training you to become an expert, including BPCA/RSPH accreditation, marksmanship, and other specialist courses. You will also receive training to meet rigorous Health and Safety standards, especially for rail infrastructure. With training, you'll provide better service and become a more valuable team member. Excelling in training and skills can lead to opportunities in other roles within our growing business.

The role can be physically demanding due to the nature of our clients. You will need to use your initiative and manage your time effectively, while also being a cooperative team member working on larger projects. Our management team supports your daily work. The environment is friendly and relaxed, but we expect commitment and honesty.

KEY RESPONSIBILITIES

1. Have a broad knowledge of pest and bird control and enthusiasm to apply practically.
2. Maintain good communication skills—verbal and written—and proactively resolve issues within the team.
3. Understand that service involves technical skills and positive human relationships.
4. Organize and manage your workload with limited supervision.
5. Work collaboratively, encouraging team members.
6. Share successful customer stories and examples.
7. Deliver quality bird control and proofing services to commercial and residential clients.
8. Respond to service requests within SLA requirements.
9. Meet KPIs for quality, performance, and customer satisfaction.
10. Complete detailed reports and record visits using Android/PDA technology.
11. Perform pest services safely, adhering to safety and quality guidelines.
12. Inspect premises for pests, risks, and entry points.
13. Apply appropriate treatments or installations and advise clients on pest risks.
14. Advise clients on maintenance to prevent pests, both verbally and in writing.
15. Inform clients about risks and relevant legislation.
16. Provide proactive pest risk reduction recommendations.
17. Coordinate with the sales team via leads and calls.
18. Identify hygiene issues and communicate concerns to clients.
19. Clean and remove evidence of infestations safely.
20. Work comfortably in varied conditions, including confined, damp, dusty, freezing, or hot environments.

EXPERIENCE & SKILLS REQUIRED

• Minimum 2 years in Bird Control/Bird Proofing.
• Desirable: PASMA and IPAF certifications.

Since 2002, we have served clients across local authorities, public transport, aviation, construction, and private sectors. Our company values individual contribution, continuous improvement, customer satisfaction, and safety. We believe our success stems from teamwork and collaboration, maintaining independence through strategic alliances in the industry.