Binding Operations Manager

JR United Kingdom; Basildon; On-site; GBP 76,000 - 90,000; Full time

Job summary

A leading Specialty Insurance organization in the UK seeks a Binding Operations Manager to oversee risk capture and endorsement processes. Offering a salary up to £90,000 and market-leading benefits, this office-based role requires strong stakeholder management skills, operational experience, and a commitment to data quality.

Benefits

Up to 40% Bonus (20% on target)

Private Medical for you and your family

BUPA Blue Health

0% interest season ticket loans

Free on-site Gym

Qualifications

• At least 10 years of experience in the insurance industry.
• Proficiency in MS Word, Excel, and advanced skills in Outlook.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage risk capture and endorsement processing to ensure accurate data.
• Review and improve existing processes to create efficiencies.
• Participate in monthly Underwriting and Marketing Conference Call meetings.

Skills

Data Quality Management

Stakeholder Management

Process Improvement

Communication

Team Management

Tools

MS Word

Adobe Standard

Excel

Outlook

Job description

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MERJE is delighted to be partnered with a fast-growing and dynamic Specialty Insurance organization in their search for a talented Binding Operations Manager.

This role is office-based 5 days a week in Bishopsgate

Along with an excellent salary of up to £90,000, our client offers market-leading benefits, including:

• Up to 40% Bonus (20% on target)
• Private Medical for you and your family
• BUPA Blue Health
• 0% interest season ticket loans
• Free on-site Gym
• And much more.

Your new role:

You will be an essential part of the Technical Operations Team, managing and completing risk capture and endorsement processing to ensure accurate and timely data recording.

Responsibilities include:

• Ensuring the in-house and outsourced teams responsible for binding/slip processing maintain accurate data entry within the underwriting system from slips for inwards business.
• Building strong relationships with key stakeholders.
• Reviewing and improving existing processes to create efficiencies.
• Participating in monthly Underwriting and Marketing Conference Call (UMCC) meetings.
• Managing endorsement processing and data accuracy similar to binding/slip processing.

Managing Outsourced Providers:

• Maintaining and reviewing SOPs quarterly to incorporate process or system improvements.
• Ensuring SLAs and KPIs are met, including processing volumes and quality standards.

Earnings and Data Quality:

• Coordinating with the Actuarial team to update custom earning patterns monthly.
• Owning data entry and accuracy within Prequel.
• Training teams across Lines of Business and ensuring data quality targets are met.
• Addressing data quality errors promptly and working with Data Quality teams for continuous improvement.

Performance Monitoring & Reporting:

• Ensuring team understands month-end procedures and deadlines.
• Managing workload and ensuring SLA compliance.
• Supporting audits and implementing audit action points.
• Producing reports for management and board meetings.
• Maintaining documentation such as manuals, SLAs, and KPIs, and participating in projects and process improvements.

Minimum Qualifications, Skills & Experience:

• At least 10 years of experience in the insurance industry.
• Operations/Management experience, including managing outsourced providers.
• Understanding of Underwriting and Policy Administration systems.
• Proficiency in MS Word and Adobe Standard; advanced skills in Outlook and Excel.
• Ability to learn quickly, take initiative, and manage teams.
• Excellent communication and stakeholder management skills.
• Ability to interpret reports and work independently or in teams.