Billing Transformation BA: Drive Data-Driven Change

The Peninsular and Oriental Steam Navigation Company; Southampton; On-site; GBP 45,000 - 65,000; Full time

Job summary

DP World is delivering a major Billing Transformation Programme in Southampton and seeks an experienced Business Analyst to shape and deliver the initiative. You will translate complex billing rules and processes into structured requirements for design, testing, and implementation, working with Finance, Commercial, Operations, and IT.

You will capture current-state knowledge, identify improvements, and support governance and UAT to ensure the solution meets business needs during the transition

Qualifications

• Proven experience as a Business Analyst within system implementation or transformation programmes.
• Strong experience working across both business and IT teams.
• Excellent requirements gathering, analysis, and documentation skills.
• Experience in process mapping and business process improvement.
• Ability to document complex business rules, processes, and operational dependencies.

Responsibilities

• Engage with Finance, Commercial, Operations, and IT stakeholders to gather, analyse, and define business and system requirements.
• Translate business needs into clear, structured functional and non-functional requirements.
• Capture and document current-state billing knowledge, including billing rules, exceptions, and operational processes.
• Analyse existing billing processes to identify inefficiencies, risks, and opportunities for improvement.
• Support the design of future-state processes aligned to the Target Operating Model.
• Translate business requirements into system requirements to support configuration, build, and integration.
• Work closely with IT and Integration teams to ensure requirements are clearly understood and implemented correctly.
• Facilitate workshops, working sessions, and stakeholder discussions to define requirements and resolve issues.
• Ensure alignment across stakeholders on scope, requirements, and expected outcomes.
• Support testing activities by defining test scenarios, validating expected outcomes, and ensuring requirements traceability.
• Assist business users during UAT to confirm that solutions meet business needs.
• Maintain high-quality documentation including requirements, process flows, and functional specifications.
• Ensure end-to-end traceability from requirements through to design, testing, and delivery.
• Support knowledge transfer into the future UK Billing team, reducing reliance on specialist knowledge.
• Contribute to governance by identifying and escalating gaps, risks, or conflicting requirements.

Skills

Business Analysis

Requirements gathering

Stakeholder management

Process mapping

Data analysis

Job description

DP World is delivering a major Billing Transformation Programme in Southampton and seeks an experienced Business Analyst to shape and deliver the initiative. You will translate complex billing rules and processes into structured requirements for design, testing, and implementation, working with Finance, Commercial, Operations, and IT.

You will capture current-state knowledge, identify improvements, and support governance and UAT to ensure the solution meets business needs during the transition