Billing Team Leader

Juice Personnel Ltd; Grange Moor; On-site; GBP 30,000 - 33,000; Full time

Job summary

An established industry player is seeking a proactive Billing Team Leader to oversee a small team and ensure accurate invoicing. This role involves managing workflows, analyzing billing data, and driving efficiency while adhering to business targets and maintaining high customer service standards. The ideal candidate will possess strong leadership skills and a background in billing or invoicing, along with excellent communication and problem-solving abilities. Join a dynamic environment where your contributions will significantly impact the team's success and growth.

Benefits

25 days holiday

Life Assurance

Salary sacrifice pension

Medicash health plan

Free parking on-site

Employee recognition schemes

Social events

Ongoing training and development

Company benefit discounts

Qualifications

• Proven experience in a team leader or management role, ideally in billing.
• Strong experience in invoicing, billing, and financial analysis.

Responsibilities

• Lead a team to ensure accurate invoicing and meet business targets.
• Conduct daily meetings and provide statistical updates on productivity.
• Manage recruitment, training, and performance reviews for the team.

Skills

People Management

Invoicing

Financial Analysis

Customer Service

Problem Solving

Communication Skills

Decision Making

Microsoft Excel

Education

GCSE with at least 3 A-C passes including Maths and English

Tools

Microsoft Office

Job description

Juice Personnel are currently working with a well-established company, who are seeking a Billing Team Leader for a small team of 3. But must have a strong leadership presence to help with people management as well as invoicing/billing/analysing data.

The Juicy Bits:

Based in Grangemoor WF4

Office-based only

Hours: Monday to Friday, 9:00 AM - 5:00 PM

Salary: £30,000 - £33,000 per annum DOE

The Role: We are looking for a proactive and experienced Billing Team Leader to oversee the billing process, ensure accuracy in invoicing, and provide strong leadership to a small team of 3.

You will be responsible for managing workflows, analysing billing data, and improving efficiency within the department. The role requires strict adherence to business targets, contract-specific requirements, and SLA commitments, while maintaining the highest standard of customer service for both internal and external clients.

Key Responsibilities:

1. Lead a team of invoicing staff to ensure accurate invoicing and business targets are met
2. Ensure team productivity aligns with daily, weekly, and monthly KPIs & SLA requirements
3. Conduct daily meetings with the team to review workload and performance
4. Provide daily statistical updates on productivity and backlog to the business
5. Attend internal onboarding meetings to support the rollout of new contracts
6. Prepare for and participate in regular meetings to reduce overall Work in Progress (WIP)
7. Perform quality checks on team members' work
8. Conduct monthly one-to-one meetings with team members
9. Take ownership of escalated issues and provide effective resolutions
10. Manage team overtime budgets effectively
11. Conduct annual appraisals and performance reviews
12. Oversee recruitment, training, and development of new staff
13. Handle disciplinary actions, performance management, and absence management for the billing team
14. Provide one-on-one coaching and continuous development for team members
15. Review aged debt and participate in regular review meetings

About You:

1. Proven experience in a team leader or management role, ideally within billing or invoicing
2. Strong experience in invoicing, billing, and financial analysis
3. Exceptional people management and customer service skills
4. Ability to identify areas for improvement and implement effective solutions
5. Strong decision-making skills with the ability to use initiative
6. Excellent communication skills, both written and verbal, with the ability to engage with all levels of stakeholders
7. Highly organised with excellent problem-solving abilities
8. Proficient in Microsoft Office applications, particularly Excel
9. Ability to adapt management style to support different team members
10. Ability to work flexibly and meet business requirements

Desirable:

1. Experience working within a fast-paced invoicing team
2. Knowledge of patient lifting and handling equipment used in the healthcare industry

Education & Experience:

Educated to GCSE level with at least 3 A-C passes, including Maths and English

Benefits:

1. 25 days holiday
2. Life Assurance
3. Salary sacrifice pension
4. Medicash health plan (claim towards health costs such as dental, optical, physiotherapy, and chiropody)
5. Free parking on-site
6. Employee recognition schemes
7. Social events and committee
8. Ongoing training and development opportunities
9. Company benefit discounts and reward schemes, including retail and hotel discounts

Please Note: This vacancy is being advertised on behalf of Juice Personnel, which is operating as an employment agency.

Please Note: As Juice Personnel is a reputable recruitment agency, we do not submit your CV to the end client until you have met with us. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours, your application has not been successful.