Billing Queries Administrator

wavenet; Canterbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading managed services provider is seeking a Billing Queries Administrator in Canterbury. This role focuses on managing billing inquiries, maintaining accurate records, and working collaboratively to enhance customer experience. The ideal candidate will possess strong administrative and customer service skills alongside proficiency in Microsoft Office. Join Wavenet to enjoy a balanced work environment with comprehensive health benefits and opportunities for professional growth.

Benefits

Generous starting annual leave allowance

Private medical coverage

Discounted health plans

Comprehensive health and wellbeing programs

Flexible hybrid working model

Qualifications

• Experience in administrative roles within telecoms is ideal.
• Strong background in customer service with detail-oriented skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Respond to billing-related customer queries via multiple channels.
• Investigate and resolve billing discrepancies efficiently.
• Process billing adjustments, credits, and refunds.

Skills

Customer Service

Problem Solving

Attention to Detail

Communication

Organizational Skills

Education

Proven experience in administrative roles

Telecoms industry experience

Tools

Microsoft Office Suite

Job description

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

Are you highly organised, detail-oriented, and passionate about delivering exceptional customer service? We’re looking for a Billing Queries Administrator to join our team in Canterbury. In this key role, you’ll be the go-to person for managing and resolving billing inquiries, ensuring our customers receive accurate, timely, and professional support.

What You'll Be Doing:

• Responding to billing-related queries from customers via phone, email, and face-to-face interactions
• Investigating and resolving billing discrepancies efficiently and accurately
• Processing billing adjustments, credits, and refunds where appropriate
• Maintaining up-to-date and accurate customer billing records
• Working cross-functionally with other departments to resolve more complex billing issues
• Creating and analysing billing reports to identify patterns, issues, and opportunities for process improvement
• Supporting the development and refinement of billing policies and procedures
• Delivering professional, courteous, and solution-focused service to ensure a positive customer experience
• Contributing to ongoing process improvement initiatives across billing operations
  
  

Qualifications

• What We’re Looking For:
• Proven experience in administrative roles, ideally within the telecoms industry, with a keen eye for detail and accuracy.
• A strong background in delivering outstanding customer service, with a customer-first mindset.
• A collaborative team player who works well with colleagues from all backgrounds and levels of experience.
• Excellent interpersonal and communication skills, both written and verbal, with the confidence to engage at all levels.
• Highly proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), with the ability to adapt to various internal systems.
• Exceptional organisational and time management skills, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• A proactive and dependable problem-solver, eager to learn and always willing to go the extra mile.
• Approachable, reliable, and confident, especially when asking questions or seeking clarity to ensure tasks are completed correctly.
• A positive, “can-do” attitude with a genuine enthusiasm for continuous improvement and personal development.
  
  

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
  
  

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.