Billing Operations Apprenticeship (SVQ level 2/SCQF level 5)

Sky; Livingston; On-site; GBP 18,000 - 21,000; Full time

Job summary

Sky in Livingston offers a Business Administration Apprenticeship in the Billing, Payments & Comms team. You’ll learn by doing real work, from analysing data to solving customer journey issues, while supporting frontline advisors and helping processes that handle billions of pounds of payments.

You’ll gain practical skills in communication, organisation, analysis and continuous improvement, with an SVQ level 2/SCQF level 5 qualification delivered by Forth Valley College.

Qualifications

• Meet five National 5s including English and Maths.
• Have the right to work in the UK (Sky doesn’t sponsor).
• Be aged 24 or under by September 2027.
• Be finished with education and ready for full-time work by September 2027.

Responsibilities

• Learn on the job across Billing, Payments & Comms and support real projects.
• Analyse information to spot trends and help investigate discrepancies and drive improvements.

Skills

Team player

Problem solver

Detail oriented

Communication skills

Adaptable

Education

Five National 5s including English and Maths

SVQ Level 2 / SCQF Level 5 in Business and Administration

Tools

Excel

PowerPoint

Tech systems

Job description

We may close for applications earlier than 6th December due to high volumes, however this programme will not close any earlier than 22nd November 2026.

About this programme

Make things happen behind the scenes.

On our Business Administration Apprenticeship in Livingston, you’ll join our Billing, Payments & Comms team and get behind the scenes of some of the most important customer journeys at Sky.

Our team helps protect Sky’s customer revenue, supporting billions of pounds worth of payments and helping to deliver millions of customer communications. We’re also a key point of contact for our frontline advisors, helping them support customers when things don’t quite go to plan.

From billing and payments to refunds, credits, reconciliations and customer communications, you’ll learn how everything connects, the controls that keep things running smoothly and why getting the detail right can make such a big difference for our customers and Sky.

You’ll also learn how to use data to spot trends and differences, identify when something doesn’t look right, investigate what’s driving it and use what you find to help solve problems and improve the way we work.

And we’re not just focused on what happens today. Billing, Payments & Comms is often behind the scenes of what’s new at Sky, helping to make sure new products, propositions and customer experiences work successfully from day one. You’ll get to see how change happens in a huge organisation and play a part in making it happen.

Most importantly, you’ll learn by doing. You’ll get involved in real work, projects and problem-solving, collaborate with people across Sky and develop skills in communication, organisation, analysis, problem-solving and continuous improvement.

By the end of your apprenticeship, you’ll have gained much more than an understanding of Billing, Payments & Comms. You’ll have built practical skills, business knowledge and confidence that can support you wherever your career takes you next.

What you’ll be doing

No two days will look exactly the same. One day you could be analysing information to spot a trend or understand why something doesn’t add up, and the next you might be helping solve a customer issue, supporting our frontline advisors or getting involved in something new happening across Sky.

You’ll:

• Get involved in real work and projects across Billing, Payments & Comms
• Learn how we manage billing, payments, refunds, credits, reconciliations and customer communications
• Help support processes handling billions of pounds of customer payments and millions of customer communications
• Learn how we help protect Sky’s customer revenue and make sure money is accounted for accurately
• Work with data to spot trends, differences and things that don’t look right, then help investigate what’s driving them
• Help solve problems and find practical solutions that make things better for our customers, advisors and teams
• Support our frontline advisors, becoming a trusted point of contact when they need help
• Learn how controls, reconciliations and audits help protect our customers and Sky
• Get involved in new products, propositions and changes, seeing what happens behind the scenes to bring them to life
• Work with different teams and colleagues across Sky, building your communication, analytical and problem-solving skills
• Learn from experienced colleagues while building the skills, confidence and experience to support your future career

Apprentice qualification

You’ll work towards a Business and Administration SVQ level 2/SCQF level 5, delivered by Forth Valley College—a leading provider of hands-on, workplace-based learning.

What we’re looking for

To be considered for this role, you must meet all the following eligibility criteria:

• Meet the apprenticeship funding rules (Apprenticeship Funding Rules).
• You’ll need five National 5s (grades A–C or equivalent), including English and Maths.
• Have the right to work in the UK (Sky doesn’t offer sponsorship).
• To be aged 24 or under by September 2027.
• To have finished education and be ready for full-time work by September 2027.
• Be above statutory school-leaver age by September 2027.
• Not be in education during the apprenticeship.

Other skills that will help you thrive:

• Great with people and a team player
• A self-starter who stays calm under pressure
• A problem-solver with an eye for detail
• Comfortable using Excel, PowerPoint, and tech systems.

Right to Work: Please be aware that Sky do not offer sponsorship for this role, employment is contingent on you having a valid right to work in the UK for the full duration of the programme. You can find information on the length of our programmes on the website.

Note: Sky does not provide relocation expenses for this role.

Please read the above carefully before continuing with your application. If you have any questions about the requirements, please contact us at [e-mail]

Where developing you begins

At Sky, your development starts from day one. Through personalised skills discovery, future-focused learning and real-world experiences, you'll build the confidence and skills to thrive. Along the way, you'll be supported by a dedicated Early Careers team, experienced mentors, buddies and managers, giving you the guidance, network and opportunities to make the most of your career from the very start.

So why wait?

Our apprenticeship is designed to put you at the centre of the action. You’ll learn, grow and help make the magic of Sky happen. Whatever your background, skills or passions, there’s an opportunity for you to explore. A career at Sky is where better begins.

Got questions? We’re here to help. Drop us a line at [e-mail]

If your application is successful, your offer will be subject to receiving a positive outcome from your Criminal Record Check, in addition to passing all apprenticeship eligibility checks as per government apprenticeship guidelines.