Billing Operations Analyst

OpenTable; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading restaurant technology company in London seeks a Billing Operations Analyst to support global billing processes. Responsibilities include managing billing, issuing invoices, and resolving customer inquiries. The ideal candidate has experience in billing, is comfortable with financial systems like Salesforce and NetSuite, and possesses strong attention to detail. This role offers a hybrid work model and benefits like private health insurance and paid parental leave.

Benefits

Private health and dental insurance

Pension plan contributions

Paid parental leave

Employee Assistance Program

Free lunch 2 days per week

Discounted gym membership

Career development funding

Qualifications

• Experience in billing, accounts receivable, or financial operations.
• Comfortable using billing systems such as Salesforce, NetSuite, or Oracle.
• Good attention to detail and organizational skills.

Responsibilities

• Process and manage billing for customer contracts worldwide.
• Review and issue invoices and credit memos accurately and timely.
• Respond to customer questions and resolve billing issues quickly.

Skills

Experience in billing

Comfortable using billing systems

Confident with spreadsheets

Attention to detail

Good communication skills

Problem-solver

Tools

Salesforce

NetSuite

Oracle

Job description

London (Hybrid, in office 2 days per week)

12 Month Fixed Term Contract

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the Role

We’re looking for a Billing Operations Analyst who is organised, detail-focused, and enjoys working with numbers. In this role, you’ll support all elements of our global billing process—helping make sure everything runs smoothly and accurately. You’ll have the opportunity to solve problems, suggest improvements, and ensure our billing meets customer needs.

What You’ll Do

• Process and manage billing for a variety of customer contracts worldwide
• Review and issue invoices, credit memos, and credit notes, making sure information is accurate and timely
• Respond to customer questions and resolve billing issues quickly and professionally (aiming to respond within 24 hours)
• Coordinate with other teams, such as Finance and Sales, to resolve discrepancies and maintain smooth operations
• Review and handle Pricing Request Forms to ensure correct pricing
• Run audits at key points in the month to ensure accuracy in our billing and financial data
• Help create and distribute annual and partner affiliate invoices
• Support end-of-month activities and ensure processes are completed on time
• Join projects to improve our billing systems and processes
• Prepare reports and handle ad-hoc analyses as needed
• Help provide documents for audits and maintain good documentation practices

What We’re Looking For

• Experience in billing, accounts receivable, or financial operations (within any industry or size of company)
• Comfortable using billing systems (for example, Salesforce, NetSuite, Oracle; similar systems are also welcome)
• Confident working with spreadsheets and basic data analysis (any spreadsheet software)
• Good attention to detail and organisation skills
• Able to manage time well and adapt to changes
• Enjoys working with others and communicating clearly
• A problem-solver who is open to learning new things

There are many paths to this type of role and everyone is encouraged to apply—even if your background is different or you only meet some of the listed criteria. If you’re enthusiastic about the role and ready to grow, we want to hear from you.

Benefits and Perks

• Private health and dental insurance
• Income protection and life assurance
• Pension plan contributions
• Paid parental leave
• Employee Assistance Program (includes 24/7 GP & free legal advice)
• Paid time off on your birthday
• Work from (almost) anywhere for up to 20 days per year
• Company-wide week off each year for everyone to recharge
• Free lunch 2 days per week
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events and Thursday happy hours
• Company-paid therapy sessions
• Subscription to Headspace
• Career development: development funding, leadership programs, access to learning resources
• Employee Resource Groups and initiatives supporting inclusion and belonging

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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