Billing Manager

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At Xperience we deliver business efficiencies through Digital Transformation.

We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. That’s why we’ve got over 2,000 clients who are more efficient, more productive and more profitable just because they work with us. And, it’s why 95% of our clients say they would recommend us. But really, it’s our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, Managed IT, and Cyber Security.

Job Description

At Xperience we deliver business efficiencies through Digital Transformation.

We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. That’s why we’ve got over 2,000 clients who are more efficient, more productive and more profitable just because they work with us. And, it’s why 95% of our clients say they would recommend us. But really, it’s our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, Managed IT, and Cyber Security.

Job Requirements

Essential:

• Demonstrable experience of leading a team within a Finance and/or Client Billing setting e.g. accounts payable/renewable, credit control, billing
• Demonstrable understanding of commercial/client service contract terms in a B2B setting
• Exceptional organisational and project management skills
• Excellent communication and negotiation skills
• Proven ability to communicate at all levels within the organisation
• Ability to travel to NI/GB as required
• Ability to live and work in the UK without Visa sponsorship

Desirable

• Previous experience in an IT/Professional Services organisation
• Previous Experience of using CRM and Contract Management systems eg Connectwise

Competencies required for role:

Building Relationships & Influencing

Initiates and develops relationships and gains the confidence and cooperation of people within and outside the organisation

Results Focussed

A results-orientated employee who sets challenging goals and achieves results, whilst prioritising tasks and overcoming obstacles

Adapting to Change

Questions conventional approaches and generates new ideas. Adapts to changing conditions or unexpected obstacles whilst maintaining effectiveness

Judgement and Decision Making

Makes well informed, effective and timely decisions, applying logic and sound judgement based on coherent rationale. Considers impact of their decisions.

Xperience is an equal opportunities employer.Job Responsibilities

We are undergoing an exciting time in our evolution and now seek an experienced and commercially focussed Billing Manager.

Joining the wider Shared Services Team and leading a Contracts and Renewals Team of 5, you will work closely with the Shared Services Director to build upon and develop key contract management practices and processes helping to shape and execute upon our client retention strategy. You will collaborate with colleagues across our Commercial, Finance and Operations Teams in Lisburn, N. Ireland, Bury St. Edmunds, Great Yarmouth, London, Gloucester and Glasgow to deliver seamless contract management processes, maximising customer satisfaction and revenue retention.

This role will draw on your past successes and experience of leading a successful team in a Finance environment and managing client contracts whilst being responsible for creating a values-based high-performance culture in your area of responsibility.

The role presents an excellent opportunity for an experienced and ambitious Billing Manager to own and lead a contracts team in a fast paced and growing organisation, whilst getting involved in some exciting strategic projects that will add value for our organisation. You’ll have the opportunity to make real impact, working with a range of stakeholders at all levels, supporting the business to drive commercial value.

As we want to identify only the best talent to join our team, the ideal candidate will have the opportunity to work from home on a hybrid basis, whilst being within a commutable distance of Bury St Edmunds. Infrequent travel to our other siteswill also be required to meet the needs of the role.

Key Responsibilities:

Team Leadership and Management

• Recruit, train, and mentor a team dedicated to contract renewals, procurement and customer retention.
• Set team goals and performance metrics to align with organisational objectives, leading your team to successful achievement of these goals.
• Conduct regular team meetings and one-on-ones to monitor progress and address challenges in line with our performance management process.

Contract Renewal Management

• Ensure the accurate maintenance of contracts which includes automatic processing of monthly/quarterly renewals
• Ensure that agreements are commenced promptly in line with project completion and customer onboarding
• Review client contracts for price increases / amended licences, at renewal
• Liaise with vendors for costs of renewals.
• Review and check the monthly billing to ensure accuracy and margin.
• Collaborate with Commercial to identify upsell and cross-sell opportunities during the renewal cycle.
• Work with Finance to validate contract terms, pricing, billing arrangements and vendor reconciliations.
• Partner with Operations to ensure service level agreements (SLAs) and contract obligations are met

Customer Retention Strategy

• Develop and implement strategies to improve customer retention rates.
• Analyse data and trends to proactively address risks of customer churn.
• Act as a point of escalation for contract queries.
• Oversee the cancellation and complaints process

Process Optimisation

• Management and continuous improvement of processes and enabling the use of automation to improve efficiency and accuracy Identify and implement tools or software to streamline contract management processes.
• Standardise and document contract renewal workflows.
• Ensure compliance with company policies, legal requirements, and industry standards

Reporting and Analysis

• Provide regular reports to senior leadership on renewal rates, customer retention metrics, and team performance.
• Analyse contract data to identify trends and opportunities for process improvements or revenue growth.
• Track and measure the effectiveness of retention initiatives and adjust strategies as needed.

Job Benefits

• Private Medical Insurance
• Pension Scheme
• Generous 30 Day Holiday Entitlement plus 8 Public Holiday
• Additional Guaranteed Birthday Leave
• Volunteering Day
• Sick Pay
• Bereavement Leave
• Enhanced Parental Leave
• Wellbeing Benefits (Mental Health Support, Flu Vaccinations etc)
• Long Service Awards
• Recognition Programme
• 36.25 hours working week
• Hybrid Working
• Cycle to Work Scheme
• Employee Referral Bonus
• Discounted IT Purchase Scheme
• Company Funded Social Events

• Death in Service Benefit
• Easily accessible and free car parking