Billing Customer Service Assistant

Hrstalentsolutions; Sale; À distance; GBP 34 000 - 37 000; Plein temps

Avantages offerts par ce poste

Remote work

Home office space

Résumé du poste

Hrstalentsolutions is seeking a Billing Address Update Assistant to support customers remotely in updating billing addresses within their online accounts. The role combines customer service with careful office administration and requires verification before saving any changes.

You will identify the correct account, determine which address field to update, and ensure that only permitted corrections are made. The position can be full-time or part-time and is paid hourly.

Qualifications

• Experience handling customer queries via phone or email.
• Ability to verify details accurately before updating records.
• Familiarity with online account systems and data entry.

Responsabilités

• Update customer billing addresses as requested by authorised customers.
• Follow verification steps and prevent changes to unauthorized accounts.
• Confirm updates and communicate outcome to customers without disclosing sensitive data.
• Route complex requests to the appropriate billing colleague when needed.

Connaissances

Customer service

Data entry

Account lookups

Communication

Description du poste

Billing Address Update Assistant

Customer Service | Billing Details | Remote | Full-time or part-time
£24.75–£26.75 per hour

Customers sometimes need to correct the address that appears on future billing documents. The Billing Address Update Assistant handles routine authorised requests to make that change in the online account record.

You would check which address field the customer wants updated, follow the employer’s verification steps and save only the permitted correction. The role is remote customer service combined with accurate office administration. It is not an accounting or credit-control position.

Billing and delivery addresses are different

An account may have one address for invoices and another for delivery. A customer who says ‘change my address’ may need a question about which field they mean. You should not alter both because that seems convenient. Similarly, a change to a billing address may affect documents created later but not automatically rewrite an invoice that was already issued. The employer will teach what can be changed and how to explain the result without promising a retroactive correction that the system does not support.

An assigned message may contain a new address, an account reference and a request for confirmation. You would locate the correct account, compare the supplied details with the record and use the approved verification procedure before editing. If several accounts could match, or the requester is not authorised for the account, leave the change pending and send it to the appropriate person. A correct address entered on the wrong account is a serious error, so accuracy comes before speed.

Clarify the request when:

• The customer has not said whether billing or delivery details should change.
• The new address is incomplete under the system’s required fields.
• The person asks for an old invoice to be reissued as well.

The first two may need a focused question; the third is a separate billing-document task for an authorised colleague.

The finished update

After the permitted field has been changed, check that the saved address appears as intended and that unrelated details remain intact. Record the source and date if the process requires it. A short confirmation to the customer may say which field was updated, without displaying more personal information than necessary. If a separate request asks for a corrected old invoice, route that to the billing colleague rather than treating it as part of the simple address update.

Before closing the task, confirm:

• The correct account and field were changed.
• The saved address matches the authorised request.
• The customer received an appropriate acknowledgement.

A task is not complete because new text was typed into a form. It is complete when the saved record and communication agree.

A routine task may involve:

• Identifying the account from the supplied reference and permitted details.
• Clarifying whether the person means billing or delivery information.
• Applying the employer’s required requester check.
• Entering an approved address change in the correct field.
• Reviewing the saved record for typing errors.
• Noting when a change is waiting for verification.
• Sending an approved confirmation after completion.
• Passing an invoice amendment or account dispute onward.

The job uses written communication and an online account system. The employer will teach both the steps and the boundary between an address correction and a financial decision. Billing experience is optional; a first customer support role can be a good fit for someone who checks details before making a change. You should already be comfortable typing accurately, reading a request carefully and asking for clarification instead of guessing. Office administrative experience from another setting can also be relevant.

A home office space that allows focused handling of personal details is helpful for this remote role. You may have several address requests at different stages; keep completed changes separate from those still awaiting the customer or an authorised colleague. Full-time and part-time arrangements may be available. The rate is £24.75–£26.75 per hour.