Billing Customer Service Advisor

Yorkshire Water; Bradford; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading water services provider is seeking a Billing Customer Service Advisor in Bradford. This role offers a starting salary of £25,869 with opportunities for progression and a supportive work environment. Responsibilities include providing customer service, processing billing inquiries, and maintaining accurate records. A hybrid working arrangement is available. Applications must include a cover letter explaining suitability for the role.

Benefits

Supportive work environment

Hybrid working arrangement

Annual company performance bonus

25 days annual leave plus bank holidays

Attractive pension scheme up to 10%

Occupational Health support

Free parking on site

Rewards & Recognition scheme

Flexible benefits package

Career development opportunities

Qualifications

• Customer service experience is required.
• Ability to support billing inquiries and account updates.
• Adaaptable to a performance-driven setting.

Responsibilities

• Provide exceptional customer service across all channels.
• Respond to billing questions and process payments.
• Handle escalations appropriately and maintain accurate records.
• Engage in discussions to improve team performance.

Skills

Confident communication, both verbal and written

Excellent customer experience skills

Ability to work independently and in a team

Strong numerical skills

Adaptability and flexibility

Comfortable in a coaching environment

Motivated in a performance-driven setting

Strong IT skills

Job description

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Billing Customer Service Advisor, Bradford

Location: Bradford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 7a4a752f4536

Job Views: 11

Posted: 25.08.2025

Expiry Date: 09.10.2025

Job Description:

Billing Customer Service Advisor

We have an exciting opportunity at Loop, Yorkshire Water’s award-winning sister company, to join our Billing Department as a Customer Service Advisor.

Starting salary £25,869 with a clear progression path to £30,640, plus attractive pension, annual performance bonus, 25 days annual leave, and 1 Wellness Day.

The working hours are between 10:00–18:00 Monday – Friday, with an alternative Saturday 9:00-17:00. Hybrid working is available, typically within 26 weeks, at the manager's discretion.

Location: Bradford, Thornbury

Please include a Cover Letter with your CV explaining why you are suitable for this role and what you can contribute. The quality of your cover letter is important for your application.

Benefits include:

• Supportive work environment promoting well-being and work-life balance
• Hybrid working arrangement
• Annual company performance bonus
• 25 days annual leave plus bank holidays and an extra Wellness Day
• Attractive pension scheme (up to 10% employer contribution)
• Occupational Health support and trained first aiders
• Free parking and prayer room on site
• Rewards & Recognition scheme
• Loop Social Club with discounted event tickets
• Regular cultural diversity events
• Charity fundraising opportunities
• Flexible benefits package (health cash plan, critical illness, dental, life assurance, partner cover)
• Additional perks: retail savings, online GP, cycle to work, gym discounts, etc.
• Career development through our Development Framework and Progression plans

Role responsibilities:

• Provide exceptional customer service across all channels, supporting billing inquiries and account updates.
• Respond to billing questions, process payments, handle address changes, and explain bill calculations.
• Handle escalations appropriately and identify vulnerable customers to support their needs.
• Maintain accurate customer records and contribute to team performance.
• Engage in discussions to improve personal and team performance, staying updated on procedures.

Key skills:

• Confident communication, both verbal and written
• Excellent customer experience skills
• Ability to work independently and in a team
• Strong numerical and English skills
• Adaptability and flexibility
• Comfortable in a coaching environment
• Motivated in a performance-driven setting
• Strong IT skills

About Loop:

Loop is a contact centre handling billing calls for Yorkshire Water, also providing income collection and debt recovery services. Recognized as a Great Place to Work, we prioritize colleague well-being and a positive work environment, supporting our vision of "A thriving Yorkshire. Right for Customer. Right for the environment."

If you have customer service experience and want to deliver excellent service, apply now. Successful candidates will undergo a 5-week induction starting 27th October 2025, with pre-employment checks including a Basic Disclosure and possibly security vetting.

The closing date is 1st September, but applications may close earlier if we receive many responses. Interviews will be conducted immediately after closing, including face-to-face interviews.

Our new behaviors: “Bring your best, create connections, make it better and see it through.”