Billing & Credit Control Officer

Modern Networks Ltd; Hitchin; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Modern Networks Ltd is seeking a Finance role focused on Billing and Collections. This position involves managing cash collection across group companies, ensuring a smooth Order to Cash process, and engaging with stakeholders to resolve queries. With opportunities for career growth, this role offers a supportive environment that champions diversity and fosters personal development.

Benefits

25 days of annual leave plus bank holidays

Commitment to Diversity and Inclusion

Great prospects for progression

Healthy work-life balance

Active workplace committees

Qualifications

• Experience in a similar role, preferably in a high-volume environment.
• Excellent communication skills to build stakeholder confidence.
• Good systems experience with tools like ConnectWise or aBillity.

Responsibilities

• Manage cash collection from customers across all group companies.
• Resolve billing queries with customers and internal stakeholders.
• Discuss collection issues with customers.

Skills

Communication Skills

Team Player

Dedication

Tools

ConnectWise

aBillity

Job description

Who are we?

Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide.

This role sits within our Hitchin-based Finance team - a small, multi-functional team committed to continuous improvement. While the primary focus of this role will be Billing and Collections, you will also gain exposure to other areas of the department, specifically Accounts Payable, to promote best practices across the department.

We work Monday to Friday (from either 08:00 - 16:30 or 08:30 - 17:00), with an office-based work pattern of four days a week and one day working from home.

What's the Job?

This essential role in our finance function ensures excellence in the Order to Cash process and fosters strong partnerships with our Commercial Teams. The main responsibilities involve managing cash collection from customers across all group companies through billing on various systems, due to our growth via acquisitions. Recent restructuring merged the Billing and Credit Control teams, with collections primarily dependent on valid purchase orders and billing as per contracts. Key activities include resolving billing queries with customers and internal stakeholders, such as the sales team, and discussing collection issues with customers as needed.

What are we looking for?

• Previous experience in a similar role, preferably within a high-volume, multi-entity environment.
• Excellent communication skills (both written and verbal), with the ability to build stakeholder confidence through clear and regular dialogue.
• Good systems experience; familiarity with ConnectWise or aBillity is advantageous but not essential.
• A team player with a high level of dedication.

What you will get from us

• Great prospects: after familiarizing yourself with our systems and processes, you will have opportunities for progression. We celebrate success stories — our Managing Director started with us as an engineer!
• Knowledgeable, high-achieving, and fun colleagues.
• A work environment that values a healthy work-life balance, with room for personal growth.
• Commitment to Diversity and Inclusion: we hire talented individuals from diverse backgrounds, enriching our team and making us stronger.
• 25 days of annual leave plus bank holidays.
• Active workplace committees focused on social and wellness activities.

Interested?

If you share our values and enthusiasm for delivering world-class service, we would love to hear from you. If you're unsure, contact us at (email address removed) for an informal chat about the role.