Billing Coordinator

Fexco Property Services; Salisbury; Híbrido; GBP 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company pension scheme

25 days annual leave

Holiday purchase / sell scheme

Hybrid working

Learning & development

Professional subscriptions

Descripción de la vacante

Fexco Property Services is seeking a Billing Coordinator in Salisbury on a full-time, permanent basis. The role covers end-to-end billing across multiple accounts and divisions, ensuring invoices are raised in line with agreements and schedules.

You will work with Operations, Finance, Client Services, and Recoveries to maintain accuracy and timely invoicing. The ideal candidate will manage billing data, resolve invoice queries, and support month-end activities while upholding compliance and

Formación

• Experience in billing, invoicing, or accounts receivable.
• Strong attention to detail and accuracy.
• Able to work with multiple stakeholders.
• Proficient in Excel and finance applications.

Responsabilidades

• Prepare and process client invoices accurately and within timescales.
• Resolve invoice discrepancies and queries.
• Maintain accurate client billing records and documentation.
• Support month-end billing activities and reporting requirements.
• Ensure invoices comply with contractual requirements.

Conocimientos

Billing experience

Invoices

Excel proficiency

ERP systems

Attention to detail

Communication skills

Herramientas

ERP software

Microsoft Excel

CRM system

Descripción del empleo

Location:Salisbury (Hybrid once trained)

Company:Fexco Property Services

Type of Employment:Full Time, Permanent

About this Role

The Billing Coordinator is responsible for the accurate and timely processing of client billing across multiple accounts and business divisions. The role supports the end-to-end billing cycle, ensuring invoices are raised in line with contractual agreements, company policies, and agreed billing schedules.

Working closely with Operations, Finance, Client Services, and Recoveries teams, the Billing Coordinator plays a key role in maintaining billing accuracy, resolving invoice queries, supporting revenue generation, and delivering excellent service to both internal and external stakeholders.

Main Duties and Objectives

Billing Operations

• Prepare and process client invoices accurately and within agreed timescales.
• Ensure all billing information is complete, validated, and accurately recorded before invoicing.
• Manage a portfolio of client accounts and billing schedules.
• Generate recurring, ad hoc, and client-specific invoices as required.
• Review billing data and identify discrepancies for correction prior to invoice submission.
• Ensure invoices comply with contractual agreements and billing requirements.

Account Management

• Maintain accurate client billing records and supporting documentation.
• Investigate and resolve billing queries and invoice discrepancies.
• Liaise with internal departments to obtain information required for accurate billing.
• Process invoice adjustments, credits, and re-bills where necessary.
• Escalate complex billing issues to senior team members or management.
• Support the timely recognition and recovery of revenue through accurate billing.
• Assist in reviewing unbilled activity and ensuring services are invoiced promptly.
• Support month-end billing activities and reporting requirements.
• Ensure billing deadlines are consistently achieved.Identify potential billing issues that could impact revenue and elevate accordingly.

Stakeholder Management

• Build effective working relationships with internal and external stakeholders.
• Work closely with Client Services, Finance, and Recoveries teams to resolve billing queries.
• Provide professional and timely responses to client invoice enquiries.
• Support operational teams with guidance on billing processes and requirements.
• Deliver a high level of customer service while maintaining billing accuracy and compliance.

Controls & Compliance

• Ensure billing activities are completed in accordance with company policies and procedures.
• Maintain accurate audit trails and supporting documentation for all billing transactions.
• Support compliance with contractual obligations and internal controls.
• Assist with internal and external audit requests.
• Ensure confidential information is handled appropriately at all times.

Process Improvement

• Identify opportunities to improve billing processes and efficiency.
• Support system enhancements and process improvement initiatives.
• Contribute to the development and maintenance of process documentation.
• Promote best practice and accuracy within the billing function.
• Participate in training and development activities to enhance skills and knowledge.

Reporting

• Assist in producing reports relating to billing activity and invoice volumes.
• Monitor outstanding billing actions and follow up where required.
• Support management reporting and performance monitoring.
• Maintain accurate records of billing activity and account status.
• Provide data and analysis to support operational and financial reporting requirements.
• Experience within a billing, invoicing, finance administration, or accounts receivable environment.
• Strong attention to detail and commitment to accuracy.
• Good numerical and reconciliation skills.
• Experience working within a high-volume administrative environment.
• Proficient in Microsoft Excel and Microsoft Office applications.
• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• Ability to work effectively under pressure and to deadlines.
• Experience using ERP, billing, or finance systems.
• Understanding of invoicing processes and financial controls.
• Attention to detail and accuracy.
• Strong organisational and prioritisation skills.
• Effective communication and stakeholder engagement.
• Customer-focused approach.
• Problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Adaptability and willingness to learn.
• Process-driven with a focus on continuous improvement.
• Results-oriented with a commitment to service excellence.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

Introducing the Fexco Property Services Group

The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi-national Fexco group, with products and services spanning multiple sectors and geographies internationally. For further information, please view our website:www.fexcopropertyservices.co.uk/

Competitive

Hours

37.5

• Company pension scheme
• 25 days annual leave entitlement (increasing with service)
• Annual leave carry over
• Long service awards
• Holiday purchase / sell scheme
• Birthday bonus day
• Christmas shutdown
• Wedding / civil partnership bonus day
• Recruitment referral bonus
• New business bonus
• Wider Wallet discounts
• Recognition programme
• Good Egg award
• Internal career opportunities
• Healthcare cash plan
• Cycle to Work scheme
• Eyecare vouchers
• Flu vaccine vouchers
• Mental Health First Aiders
• Employee Assistance Programme (EAP)
• Wellbeing apps
• Flexible / hybrid working
• ESG initiatives
• Charitable support
• Social committee
• Volunteering day
• Learning & development
• Financial training support
• Professional subscriptions