Billing & Collections Specialist (12 Month Fixed-Term Contract)

ImmigrationJobs; United Kingdom; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A global immigration services provider is seeking a Billing & Collections Specialist in Sheffield to manage invoicing and client relationships. The role demands proficiency in Excel and strong problem-solving skills. You will ensure timely billing, manage accounts receivable, and collaborate with various stakeholders. This position offers a competitive salary, health benefits, and professional development opportunities within a hybrid working model.

Benefits

Competitive Salary

Health and Wellness benefits

Hybrid Work Arrangements

Professional Development opportunities

Time Away from Work benefits

Qualifications

• Previous experience in finance, particularly in billing or collections.
• Proven ability to present and resolve complex issues.
• Adaptable in a changing team environment.

Responsibilities

• Ensure timely and accurate submission of invoices to clients.
• Manage accounts receivable ledger and client debt.
• Collaborate with teams on billing-related matters.

Skills

Client management

Proficiency in Excel

Problem-solving in billing

Strong communication skills

Organizational skills

Job description

Overview

Billing & Collections Specialist
Contract: 12 Month Fixed Term Contract
Team: EMEA Finance – Key Client Accounts
Office Location: Sheffield, UK

The role is a subject matter expert providing financial support and education for the business, while managing a range of finance processes and relationships for key clients. Responsibilities include approving invoices in line with client protocols, checking invoicing data for accuracy and completeness, submitting invoices to clients (individually and consolidated) through e-billing, soft and hard copies, invoice query management, billing reporting and analysis, and client protocol development and documentation. You will manage the accounts receivable ledgers of key clients, perform collections activities, ensure forecasts are accurate, and ensure payments reach the business within agreed payment terms.

What your day will look like

• Ensuring timely and accurate invoice submission to clients based on agreed upon timelines
• Building and managing good working relationships with external clients
• Approving invoices in line with client protocols with a heavy focus on accuracy
• Managing AR ledger & client debt with a focus on bringing payments into terms and providing written and verbal updates to the wider collections team
• Providing regular AR reporting to clients
• Managing invoice queries, providing efficient and accurate responses to the client within agreed SLAs
• Creating and maintaining protocols within the Client Protocol Library
• Working with Management to review current processes with an eye on improving and documenting same
• Processing credit card payments
• Collaborating with other teams / stakeholders around the business to influence, train and educate on billing and finance matters
• Reviewing and understanding Client Fee structures, billing, invoice submission and collections processes
• Being a subject matter expert and working on billing & collections projects
• Supporting case management team and client with ad hoc reporting requests
• Auditing client invoices for accuracy and producing consolidated billing reports / invoices for clients
• Leading the onboarding of new clients including creating and documenting the order to cash journey
• Supporting the Finance Services Manager and Finance Services Supervisor with any ad hoc tasks

The team

The team is focused on providing the highest level of service to Fragomen's biggest clients, putting established client working relationships front and centre in everything we do. We are passionate about understanding client needs and translating those into processes that produce the best results. As subject matter experts we challenge the status quo to work in the most effective ways and encourage all team members to have a voice and contribute.

What we are looking for

Essential criteria:

• Previous experience within finance, in a billing or collections role, with focus on managing order to cash processes for clients
• Proficiency in word processing, Excel (including VLOOKUPs, COUNT and SUMIFs & Pivot tables), internet and email systems
• Proven track record of client and senior stakeholder management; ability to present complex issues succinctly and influence decision making
• Demonstrable results in resolving complex billing and collections problems
• Strong communication skills
• Ability to complete tasks within agreed timeframes and in line with expectations
• Highly organised - capable of managing numerous initiatives with attention to detail
• Adaptable in a team where responsibilities and processes frequently change
• Willingness to be trained on all aspects of the team responsibilities and to cover as required

What we offer

A career at Fragomen provides the opportunity to work in an exciting environment for a broad range of clients. You will face interesting challenges and work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core. We are proud of our diverse workforce and committed to equal opportunities. Our UK offerings include:

• Competitive Salary: Salaries reflect your skills and experience
• Health and Wellness: Employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme with a 5% employer contribution
• Time Away from Work: 25 days annual leave, bank holidays and 3 personal leave days; enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to e-learning, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: Global hybrid policy; minimum two days per week in the local office with flexibility based on role and needs

What to expect

• After applying, Talent Acquisition will review your skills and contact you if they match the position requirements
• Shortlisted candidates will be invited to an interview process; may include in-person stages and possibly a written assessment
• Final decisions will be communicated with feedback
• Fragomen is committed to fostering an inclusive and accessible workplace; accommodations can be requested during the interview process

Who we are

Fragomen is a global immigration services provider focused on navigating complexities of immigration to help individuals and businesses transcend borders. We are a diverse, forward-thinking organization that combines deep expertise with innovative technology to craft solutions for clients. We foster a collaborative culture and operate under Responsible Business Practices aimed at Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. For more information, visit our website.

Note: The above is a summary of our culture and values; all offers depend on pre-employment screening, including identity and work authorization checks and background checks where permitted by local regulations.