Billing and Collections Manager

Centrica Plc; Windsor; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

Centrica Plc is seeking a dynamic Billing & Collections Manager to lead innovative billing processes. This permanent role based in Windsor offers opportunities to shape the future of energy management while ensuring compliance and enhancing customer satisfaction. Join a collaborative team in a flexible work environment committed to sustainability.

Benefits

Flexible working hours

Support for physical and mental well-being

Qualifications

• Proven leadership experience in billing or operational finance.
• Extensive experience within retail energy supply.
• Strong analytical skills with a proactive mindset.

Responsibilities

• Oversee and manage end-to-end billing processes.
• Monitor accounts receivable and reduce outstanding debt.
• Champion a digital-first approach to enhance customer journey.

Skills

Leadership

Analytical Skills

Problem Solving

Customer-centric solutions

Job description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

? Billing Collections Manager – Shape the Future of Energy!

Location: London | Windsor, UK | Hybrid working

Job Type: Permanent, Full-Time

? The Team

We’re launching a bold new energy venture and we’re looking for a dynamicBilling & Collections Manager to lead the design and delivery of innovative billing processes from the ground up. This is a rare opportunity toshape the future,build your own team, and play a key role in a high-impact initiative withinNew Business & Net Zero.

We work in a hybrid, Flexible First way—typically spending 1–2 days a week in the office. However, this role will require someone who’s comfortable flexing their schedule as needed to meet the demands of the job. Whether you need to adjust your hours to fit your lifestyle or have specific needs that require a tailored schedule, we’re here to accommodate. Let’s work together to find a solution that works for you and benefits the team.

? The Job

Reporting directly to the Head of Operations, you’ll ensure accurate and compliant consumer energy invoicing, backed by rigorous governance and proactive risk management. This is a unique opportunity to make a real impact in a fast-moving, purpose-driven environment.

? Your work

• Oversee and manage end-to-end billing processes to ensure accuracy and timeliness

• Monitor accounts receivable and implement strategies to reduce outstanding debt

• Champion a digital-first approach to enhance the customer journey

• Analyse billing data to uncover trends and drive continuous improvement

• Collaborate with teams across New Business & Net Zero, Energy, and third parties to deliver a world-class service

• Ensure full compliance with industry regulations and internal governance standards

Key skills and experiences

• Proven leadership experience in billing or operational finance

• Extensive experience within retail energy supply

• A passion for innovation and delivering customer-centric solutions

• Strong analytical skills with a proactive, problem-solving mindset

• Comfortable working cross-functionally in fast-paced, agile environments

• A “can-do” attitude and experience thriving in a start-up or scale-up setting

• Background in energy billing or collections and a solid understanding of industry processes

• A natural leader who inspires and develops high-performing teams

? And remember: If you don’t meet all the requirements but feel excited about this role, we still encourage you to apply. We’re building a diverse, talented team where different perspectives spark better ideas.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/centrica

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.