Billing Analyst / Administrator

ARO Technology; Glasgow; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

ARO Technology, a leading B2B company in IT Services and Consulting, is seeking a Billing Analyst / Billing Administrator. This role involves ensuring accurate customer invoices and collaborating with various departments. The ideal candidate will have at least 3 years of telecoms billing experience and strong Excel skills, contributing to a supportive and dynamic team environment.

Benefits

Flexible working

Pension schemes

Private medical

Holiday trading

Employee shares

Wellbeing programs

Training opportunities

Qualifications

• At least 3 years of telecoms billing experience.
• Strong Excel skills, including pivot tables and VLOOKUPs.
• Understanding of call data records.

Responsibilities

• Ensure accurate and timely customer invoices and reports.
• Manage tickets in the billing queue and investigate billing issues.
• Prepare for bill runs and issue invoices.

Skills

Attention to detail

Communication

Teamwork

Organizational skills

Time management

Excel

Tools

Power BI

Job description

Job Title: Billing Analyst / Billing Administrator

Location: Glasgow (Hybrid working - 3 days in the office)

Salary: up to £28,000

Contract type: Permanent

This is an impactful role in a successful, mission-driven B2B company. You will have growth opportunities and collaborate closely with creative and engaged team members.

Purpose of the Role

Ensure accurate and timely customer invoices and reports, supporting various departments to provide clear, customer-friendly information. The role promotes teamwork to achieve the best outcomes for the organization and customers.

What You'll Do

• Billing integrity checks
• Running test bills and rating reports for new products and tariffs
• Liaising with suppliers and billing providers
• Managing tickets in the billing queue
• Preparing for bill runs and issuing invoices
• Investigating billing issues and proposing solutions
• Maintaining billing process documentation
• Refreshing Power BI reports and updating presentations
• Supporting the introduction of new products/services for go-live readiness

Requirements

Essential

• At least 3 years of telecoms billing experience
• Strong Excel skills, including pivot tables and VLOOKUPs
• Understanding of call data records
• Attention to detail and accuracy
• Excellent communication and teamwork skills
• Organizational and time management skills
• Ability to work independently and meet deadlines

Desirable

• Experience with Power BI or similar tools
• Telecoms experience, preferably with the Affinity platform

Benefits & About Us

ARO has 25 years' experience in Collaboration, Connectivity, Cloud, Infrastructure, and Cyber Security, with a presence across the UK. We focus on strong communication, a fun and trusting culture, and employee wellbeing. Recognized with the 2021 People Insight's Outstanding Workplace Award, we offer flexible working, pension schemes, private medical, holiday trading, employee shares, wellbeing programs, and training opportunities.

Additional Info

Level: Mid-Senior
Type: Full-time
Function: Administrative
Industries: IT Services and Consulting