Billing Analyst / Administrator

ARO; Glasgow; Hybrid; GBP 28,000; Full time

Job description

Job Title: Billing Analyst / Billing Administrator

Location: Glasgow (Hybrid working - 3 days in the office)

Salary: up to £28,000

Contract type: Permanent

This is an incredibly impactful role in a successful, mission-driven B2B company. You will have growth opportunities and be able to collaborate closely with other creative and engaged team members.

The purpose of this role is to ensure that our customers receive accurate invoices and reports within a timely manner. Our aim is to provide support across various departments in relation to customer invoices and reports and to ensure the information we provide is accurate and customer friendly. The role will ensure that we support the business’s purpose and values by working well as a team to achieve the best outcome for the organisation and for our customers.

What you’ll do

• Billing integrity checks
• Running test bills and rating reports to ensure accurate billing of new products and tariffs on 1st customer bill.
• Liaising with suppliers and billing provider to ensure the smooth running of daily and monthly tasks.
• Working on tickets in the billing ticket queue
• Housekeeping tasks to ensure complete preparation for the bill run.
• Help with billing process
• Issuing accurate invoices
• Investigate billing issues and propose remedial actions.
• Maintaining up to date documentation of billing processes
• Reporting & Analysis
• Refreshing Power Bi reports and making necessary changes to their presentation
• Project Work
• Assist in the introduction of new products and services to ensure that they are operationally supported ready for go-live date.

What we are looking for?

We are looking for an individual with good organisation and interpersonal skills who will be excellent in liaising with their team as well as working at their own initiative. You will have great attention to detail and a motivated to continuously improve attitude and own technical skills. You will be working on project work, as well as carrying out reporting, you will be working alongside our Senior Billing Manager and our Data team, therefore require excellent communication and team working skills.

Essential

• At least 3 years of telecoms billing experience
• Strong Microsoft Excel skills including pivot tables and VLOOKUP’s
• Demonstrates understanding of call data records.
• Outstanding attention to detail and accuracy.
• Excellent communication ability
• Teamwork skills
• Organisational and time management skills
• Ability to work independently and to deadlines.

Desirable:

• Experience with Power BI or other reporting tools
• Telecoms experience, preferably using Affinity platform.

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

• Flexible working
• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme
• ARO Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

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