Billing Analyst

Russell; Tewkesbury; On-site; GBP 26,000; Full time

Job summary

A leading company in communication technology is seeking a detail-oriented Billing Analyst to ensure accurate and timely billing. This role involves managing billing records, resolving issues, and collaborating with different teams to improve processes, while offering generous perks and opportunities for personal development.

Benefits

25 days + bank holidays

Birthday day off

12 paid hours for flexible use

Volunteer day

9% combined pension contribution

Quarterly and annual employee awards

24/7 access to mental health support

Discounted gym membership

Cycle to work scheme

Free breakfast & fresh fruit

Qualifications

• Detail-driven, analytical mindset.
• Intermediate Excel skills required.
• Proactive and able to meet strict deadlines.

Responsibilities

• Run reports and perform checks on customer charging.
• Investigate and resolve unbilled items and tariff issues.
• Support billing processes and assist teams.

Skills

Attention to detail

Problem-solving

Customer-centric attitude

Intermediate Excel skills

Team player

Commercial awareness

Integrity and professionalism

Job description

Join our Team as a Billing Analyst!

Location: Brockworth, Gloucester

Salary: £25,100 Per Annum

Hours: Monday- Friday 09:00-17:30

About The Role

Are you detail-driven, analytical, and ready to make a real impact in a fast-paced billing environment? As a Billing Analyst, you’ll play a key role in ensuring accurate and timely billing across all divisions by managing call and line data records, resolving billing issues, and supporting continuous improvement initiatives. This is a fantastic opportunity to join a collaborative team where your problem-solving skills and commercial awareness will help shape the future of our billing operations.

What Makes You a Great Fit

• Excellent verbal and written communication skills
• Strong attention to detail and high level of accuracy
• Proactive, customer-centric attitude with a can-do mindset
• Logical problem-solver with a calm, composed approach
• Intermediate Excel skills and ability to interpret technical data
• Motivated team player who enjoys working with others
• Able to prioritise workload and meet strict deadlines
• Commercially aware and confident in handling data
• Demonstrates integrity and professionalism under pressure
• Committed to continuous improvement and personal development
  
  

Key Responsibilities

• Run reports and perform checks on customer charging using internal billing systems
• Investigate and resolve unbilled items and tariff issues
• Collect and validate CDRs and LDRs, identifying efficiencies
• Follow procedures to support live bill run sign-offs
• Assist in improving billing processes, including templating and data collection
• Support both Managed Billing and Wholesale Billing teams through cross-training
• Handle charge queries and assist with partner migrations
• Provide ad-hoc support and reporting as required
• Collaborate with the line manager on process improvements and reporting
• Ensure accurate and timely billing across all customer accounts
  
  

Perks For Our People

• Holidays: 25 days + bank holidays and buy/sell options
• Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
• EV Scheme: Lease a brand-new electric car
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards: Quarterly and annual employee awards, discounts on tech
• Socials: All-expenses-paid company events
• Development: In-House Training Academy
• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
  
  

Who We Are

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our Values

We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

Ed&i

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.