Billing Administrator

JR United Kingdom; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an efficient Administrative Support professional to assist their Real Estate team. In this role, you will provide vital administrative support, including managing diaries, preparing bill payments, and ensuring exceptional customer service. Your organizational skills will be key in maintaining documentation and communication within the team. This position offers a dynamic work environment where your contributions will directly impact the team's success. If you are detail-oriented, proactive, and passionate about delivering high-quality support, this is the perfect opportunity for you to thrive in a collaborative setting.

Qualifications

• Experience in providing administrative support and managing diaries.
• Strong customer service skills and ability to maintain confidentiality.

Responsibilities

• Provide administrative support for the Real Estate team and manage telephone coverage.
• Prepare bill payments and ensure timely filing and account checking.

Skills

Administrative Support

Customer Service

Microsoft Office

Diary Management

Data Protection Act Compliance

Education

High School Diploma

Tools

Microsoft Outlook

Job description

To provide efficient administration support to the Real Estate team by helping them with the procedures and telephone coverage. Responsible mainly to ensure bill payments are on time, correctly filed, and account checking for availability of funds.

Key Responsibilities:

• Provide administrative support for the team, plus telephone coverage including Private Banking customers.
• Provide accurate and efficient typing support from written and recorded material, utilizing Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times.
• Support the Real Estate Team in the delivery of corporate/strategic objectives and administration tasks, including diary management and preparation and coordination for meetings.
• Prepare bill payments, filing, and clients' account balance checking.
• Sort and distribute mail accordingly throughout the department.
• Coordinate, prepare, and record documentation for meetings, including drafting, typing, copying, collation, and circulation of papers.
• Set up and maintain an efficient new manual filing system in support of the services covering purchases, sales, and lease extensions, reviewing in order to meet changing demands in consultation for auditing purposes for the Assistant Manager and Administrative Support for the Department.
• Assist with the collation, storage, and recording of archive documentation.
• Set up and maintain efficient and effective monitoring systems to ensure that copies are filed within the appropriate folder.
• Update and maintain electronic diaries for the Assistant Manager and Real Estate Department using Microsoft Outlook.
• Share responsibility for covering reception as and when required by the Private Banking and Real Estate Department.
• Share responsibility for providing support within the remit of the Administrative Support Team under the direction of the Assistant Manager for Real Estate Department.
• Plan, organize, and prioritize own workload to meet deadlines.
• Work within the scope of the Data Protection Act 1998.
• Answer the telephone, record accurate messages, respond positively to problems and queries, and deal appropriately with any visitors to the office.
• Ensure all internal and external customer interactions are met with a welcoming and professional manner, building rapport to ensure an excellent “customer experience.”
• Provide the highest levels of customer satisfaction by aiming to meet and exceed people’s expectations.
• Be responsible as part of the team for providing excellent customer service and assist with putting matters and issues right when the service fails.
• Ensure staff attendance and daily appointments are kept updated and any changes are communicated to the team.
• Act as a point of contact for Utility Providers, Porters, and any other service providers in relation to the work of the Real Estate Department.
• Liaise with utility providers on behalf of Bill Payment Mandate clients to the Real Estate Department.
• Maintain positive working relationships with direct colleagues, internal and external contacts, including Porters/Estate Managers, Utility Providers, and Contractors if required.