Bilingual Technical Customer Service Associate (French/English)

TN United Kingdom; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to enhance user experience with their applications. This role offers the chance to build strong relationships with clients while providing top-notch support and solutions. You'll be part of a company that values employee success and customer satisfaction, ensuring a rewarding work environment. If you thrive in a collaborative setting and are passionate about helping others, this position could be your next career step in a dynamic and inclusive workplace.

Benefits

Allocations for continuous learning & development

Private Health Insurance

Qualifications

• 1+ years of experience in customer service roles.
• Strong communication and organizational skills are essential.

Responsibilities

• Advise users on best practices for Veeva’s applications.
• Identify and resolve client issues effectively.

Skills

Customer Service Experience

Effective Communication

Organizational Skills

Time Management

Proficient in Word, Excel, PowerPoint

Bilingual (French and English)

Job description

Job Description:

The Role

This role is ideal if you are looking to build a career with a company that has a track record of success and an excellent corporate culture grounded in our values—Do the Right Thing, Employee Success, Customer Success, and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you!

What You'll Do

1. Advise end users on best practices when using Veeva’s applications
2. Identify and resolve client issues associated with Veeva’s applications
3. Build strong and professional relationships with all users of Veeva’s applications
4. Provide recommendations/feedback on client service improvements and product development
5. Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
6. Maintain accurate records of all email/telephone/chat correspondence related to the role

Requirements

1. 1+ years relevant experience in a customer service role
2. Effective communication, organizational, and time management skills
3. Professional telephone manner
4. Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
5. Excellent verbal and written communication skills in French and English
6. Ability to quickly understand client requirements and needs and articulate potential solutions

Perks & Benefits

• Allocations for continuous learning & development
• Private Health Insurance

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms—gender, race, ethnicity, religion, politics, sexual orientation, age, disability, and life experience. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [contact information].