Bilingual Part Time Customer Service

TN United Kingdom; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job description

Job Description

Bilingual Part-Time Customer Service
Languages required: German, French, or Spanish
Location: Milton Keynes Office Based
Salary: £28,000 Pro-rata

Our luxury goods client is seeking a Bilingual Part-Time Customer Service Specialist who is passionate about providing excellent service and going the extra mile. You will join the expanding E-commerce team, handling internet orders. Your primary role will be to deliver first-class customer service via email and live chat, as well as assist in processing orders and returns. You will work closely with key members of the E-commerce and Operations teams in a rapidly growing business environment.

Responsibilities

• Deliver outstanding customer service by responding to customer inquiries primarily via email and chat.
• Prepare pick tickets for received orders.
• Handle returns, exchanges, and discrepancies promptly.
• Coordinate with couriers regarding shipments.
• Create manual web orders.
• Manage stock levels to ensure product availability.
• Ensure product consistency across the website.
• Coordinate orders within internal systems.

Desired Attributes

• Proficient in Microsoft Outlook and Excel; Salesforce experience is a plus.
• Excellent attention to detail.
• Good time management and prioritization skills.
• Ability to multitask and respond quickly to urgent inquiries.
• Effective communication with internal departments.
• Professional telephonic and email manner.
• Confidence in speaking with a diverse customer base.
• Interest in sporting goods or fashion is desirable.
• Technical experience with e-commerce platforms is a plus but not essential.

Benefits

• Competitive salary and bonus potential.
• Generous uniform allowance.
• Optional private medical insurance.
• Pension scheme.
• Free on-site parking.

Role advertised on: 08.04.2025

If you believe you are suitable for this role, please apply today. We look forward to hearing from you!

Note: CVs in Word format are preferred.

Ascendant Recruitment is a leading recruitment agency in Milton Keynes and Northampton, specializing in PA/Administration, Customer Service, Human Resources, Finance, IT, Sales & Digital Marketing. We operate as an employment agency for permanent roles and as a recruitment business for temporary roles. For more information on our current vacancies, please visit ascendantrecruitment.co.uk.