Bilingual Customer Service Advisor

Blue Arrow; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Bilingual Travel Agent fluent in Spanish and English to join their customer service and sales team. The role includes managing customer inquiries related to holiday bookings and providing excellent service to drive sales. The position offers a competitive salary of £12.30 per hour, uncapped commission, and training opportunities.

Benefits

Life insurance scheme

Employee perks platform

Eye test vouchers

Annual leave plus bank holidays

Corporate discounts

Modern office facilities

Qualifications

• Fluency in Spanish and English is a must.
• Previous experience in customer service or sales is essential.
• Understanding of contact centre KPIs preferred.

Responsibilities

• Manage inbound calls for customer service and sales.
• Process service requests using internal systems.
• Identify customer needs and generate sales through recommendations.
• Modify, cancel, or confirm existing bookings.
• Provide support during peak periods.
• Upsell additional services.
• Assist customers via live chat.

Skills

Fluent in Spanish and English

Strong interpersonal and communication skills

Sales-driven with a customer-first mindset

Professional and emotionally resilient

High attention to detail and multitasking ability

Previous experience in customer service or sales

Job description

Overview

Role: Bilingual Travel Agent (Spanish & English). Location: Hybrid - Training based in office (Canary Wharf, London). Salary: £12.30 per hour + benefits. Commission: Uncapped commission structure, paid monthly. On-target earnings approx. £3,000 per annum (Commission is discretionary and subject to change). Reporting to: Team Manager. Progression Opportunities: Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive, Team Manager. Working Hours: 40 hours per week, shifts between 8am-7pm Monday-Friday and 8am-6pm Saturday.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Role Overview

We are seeking a fluent Spanish and English-speaking Travel Agent to join a dynamic customer service and sales team. The role involves handling inbound customer enquiries related to holiday bookings, providing excellent service, and driving sales through effective communication and product knowledge.

Key Responsibilities

• Manage inbound calls for both customer service and sales
• Process service requests using internal systems
• Identify customer needs and generate sales through tailored recommendations
• Modify, cancel, or confirm existing bookings
• Provide outbound support during peak periods
• Upsell additional services and extended stays
• Assist customers via live chat regarding product and booking queries
• Perform other reasonable duties as required by the business

Key Skills & Competencies

• Fluent in Spanish and English
• Strong interpersonal and communication skills
• Sales-driven with a customer-first mindset
• Professional and emotionally resilient
• High attention to detail and multitasking ability
• Previous experience in customer service or sales (Essential)
• Understanding of contact centre KPIs and practices (Preferred)

Training Provided

• Full product and system training
• Sales technique development
• Customer service skills training

Benefits

• Life insurance scheme
• Employee perks platform
• Eye test vouchers
• Onsite training and induction
• Staff room with refreshments
• Corporate discounts (e.g. gym, restaurants, retail)
• Smart casual dress code
• Charity involvement and fundraising events
• 20 days annual leave plus bank holidays, with additional days for length of service
• Modern office facilities
• Campaign-specific incentives and discounts
• Employee referral scheme
• Apprenticeship and NVQ qualification opportunities

Additional Requirements

• Employment subject to satisfactory background checks (e.g. criminality and financial probity)
• Must provide references covering the last 36 months of employment (minimum of 2 references)