Bilingual Auto Parts Specialist

O'Reilly Auto Parts; Lancaster; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Healthcare Benefits

Tuition Assistance

Career Growth Opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to provide high levels of service to retail and installer customers, while supporting store management in daily tasks. Bilingual candidates are encouraged to apply.

You will greet customers, help select merchandise, assist professional customers as needed, handle cash and credit transactions, process returns, and address complaints with courtesy. The role includes stock and planogram updates, plus occasional delivery duties where required.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in store.

Responsibilities

• Promote and follow company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, etc).
• Greet retail/walk-in customers and assist with merchandise selection.
• Assist managers and installers with professional customers.
• Handle daily cash drawer, accept payments, process credit card transactions.
• Process exchanges and returns per policy and resolve complaints.
• Perform daily store operations, stocking, planogram updates, and image maker tasks.
• Operate store equipment after training; deliver in-store services when permitted.
• Occasionally drive a delivery vehicle when needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Spanish language (desired)

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to provide high levels of service to retail and installer customers, while supporting store management in daily tasks. Bilingual candidates are encouraged to apply.

You will greet customers, help select merchandise, assist professional customers as needed, handle cash and credit transactions, process returns, and address complaints with courtesy. The role includes stock and planogram updates, plus occasional delivery duties where required.