Big Data Cloud Support Engineer, BigData

Amazon; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a leading cloud technology firm as a Cloud Support Engineer, where you will be at the forefront of innovation. In this dynamic role, you will assist global clients in leveraging cloud services, applying advanced troubleshooting techniques to resolve complex issues. Collaborate with talented engineers, lead projects to enhance customer experience, and create valuable resources for the developer community. This position offers a supportive environment that values work-life balance and career development, making it an exciting opportunity for those passionate about cloud technology.

Qualifications

• Advanced experience with Apache Hadoop, Spark, Hive, and Presto.
• Experience with Linux system administration including Active Directory and LDAP.
• Strong knowledge of Hadoop architecture and distributed computing principles.

Responsibilities

• Learn and utilize groundbreaking cloud technologies.
• Apply advanced troubleshooting techniques to deliver unique solutions.
• Manage customer communication during critical events.

Skills

Apache Hadoop

Spark

Hive

Presto

Linux System Administration

Active Directory

LDAP

Troubleshooting Skills

Big Data Systems Architecture

Job description

Job ID: 2821025 | Amazon Web Services EMEA SARL (Irish Branch)

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers leveraging a growing set of services and features for their mission-critical applications. As a Cloud Support Engineer, you will serve as the ‘Cloud Ambassador’ across all cloud products, equipping our customers with the necessary tools and tactics to maximize their investment in our products and support.

Key Responsibilities

1. Learn and utilize groundbreaking cloud technologies.
2. Apply advanced troubleshooting techniques to deliver unique solutions tailored to customer needs.
3. Engage with leading engineers worldwide.
4. Collaborate with AWS teams to reproduce and resolve customer issues.
5. Provide feedback to internal AWS teams based on customer support experiences.
6. Manage customer communication during critical events.
7. Lead projects to enhance support processes and customer experience.
8. Create tutorials, videos, and technical articles for the developer community.
9. Handle complex customer problems spanning multiple AWS services.

Why AWS Support?

• This is primarily a customer support role in the Cloud.
• Responsibilities include solving customer cases via phone, email, and chat, applying troubleshooting techniques, and working deep into root causes.
• Opportunities to mentor new hires, develop training, and participate in strategic initiatives.
• Career development and training programs are available.
• Support operates on a follow-the-sun model, with no after-hours on-call or mandated overtime.

About the Team

We value diverse experiences and encourage candidates from all backgrounds to apply. AWS is the world’s most comprehensive cloud platform, pioneering cloud computing and continuously innovating. Our culture emphasizes work-life balance, inclusion, mentorship, and career growth opportunities.

Basic Qualifications

• Advanced experience with Apache Hadoop, Spark, Hive, and Presto.
• Experience with Linux system administration, including Active Directory and LDAP.
• Strong knowledge of Hadoop architecture and distributed computing principles.

Preferred Qualifications

• Expertise in Hadoop ecosystem components, NoSQL, blockchain technologies like Ethereum, and Data Lake architecture.
• Strong analysis, troubleshooting skills, and ability to lead technical discussions on big data systems architecture.

We are an equal opportunity employer committed to diversity and privacy. For accommodations during the hiring process, visit the provided links.