BID Security Officer – Newbury Town Ctr

Lodge Service; Newbury; On-site; Part time

Job summary

Lodge Service is seeking a dedicated Security Officer to join their retail security team. The role involves protecting staff and customers, preventing theft, and providing excellent customer service. Candidates must have a valid SIA licence and strong communication skills. This position offers fantastic career growth opportunities in a family-owned company committed to employee well-being.

Benefits

28 days holiday

Pension scheme

Financial Support - Access your pay before payday

Training & career paths

Wellbeing Support

Uniform & Body Worn Videos

Benefits portal: Retail, dining and gym discounts

24/7 Doctor Line & Counselling services

Qualifications

• Valid SIA licence required for the role.
• Experience in similar roles is desirable.
• Ability to engage and communicate effectively.

Responsibilities

• Provide visible deterrence and security presence in the area.
• Engage with businesses and support them with security advice.
• Report and escalate incidents as necessary.

Skills

Customer service skills

Calm under pressure

Communication skills

Proficient with technology

Education

SIA Licence (CP, DS, or Security)

Retail/leisure experience

Job description

Lodge Security: The UK’s Oldest, Family-Owned, Security Business

Join our retail security team!

Why Us?

• Family-Owned, Family-Focused: We’re not just another faceless corporation. At Lodge, you’re part of a family that values and appreciates each team member.
• Exciting New Partnerships: We’ve just secured a contract with Boots, adding to our impressive cluster of retail clients. This means more opportunities for you to showcase your skills.
• Fantastic career growth opportunities

Security Officer Role:

• Protect staff, stock & customers
• Prevent theft
• Partner with store management teams
• Deliver professionalism and customer service
• Use ASCONE for shoplifting prevention
• Ensure safety of employees and customers
• Visible deterrent presence

Requirements:

• Valid SIA licence
• UK right to work & 5-year history
• Customer service skills
• Smart appearance
• Ability to follow procedures
• Calm under pressure
• Retail/leisure experience (preferred)

We Offer:

• Pay rates from £14ph
• WEEKENDS ONLY – Approx 16 hours
• Training & career paths
• Financial Support – Access your pay before payday
• Pension scheme
• 28 days holiday
• Uniform & Body Worn Videos
• Benefits portal: Retail, dining and gym discounts
• 24/7 Doctor Line & Counselling services
• Wellbeing Support
• Inclusive culture | Disability Confident Employer

Ready to make a difference? Apply now! We Want You!

Role Summary

Provide a visual deterrence and presence in the allocated BID area. Provide excellent customer service to businesses, residents, and visitors. Use the Alert App and other platforms to report all activity. Support the area and business within a reasonable travel distance as directed.

Responsibilities

• Provide a visible, proactive, and reassuring presence in the BID area.
• Engage with businesses to communicate the work of the BID and provide advice about crime or other issues.
• Visit businesses regularly and maintain contact to offer reassurance and information.
• Support the link between the BID and the area’s businesses.
• Report public realm issues to relevant authorities.
• Identify, investigate, deter, and report on crime and anti-social behaviour.
• Develop and maintain effective working relationships with clients, BID Wardens, and other partners.
• Attend meetings, complete reports, and participate in coordinated operations.
• Report incidents via electronic platforms and the Alert app.
• Be approachable and helpful to locals, tourists, and all persons in the area.
• Study the BID area to provide advice or assistance.
• Perform any other reasonable tasks given by management.

Person Specification

• SIA Licence (CP, DS, or Security) essential.
• Excellent customer service skills.
• Good communication skills, both written and verbal.
• Proficient with technology, smartphones, and reporting apps.
• Ability to remain calm and professional under pressure.
• Confident in handling issues and escalating as needed.
• Available to work weekends.
• Experience in similar roles is desirable.
• Supportive team player with a proactive attitude.
• The role requires ongoing patrols across the BID area; candidates must meet this demand with or without reasonable adjustments.