Bicycle Mechanic (Cargo bikes)

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming urban mobility through sustainable electric vehicles. As a Mobile Mechanic, you will play an essential role in maintaining fleets of e-bikes and mopeds, ensuring they operate at peak performance. This position offers the chance to work with a dynamic team focused on carbon-neutral solutions while providing exceptional service to valued business clients. With opportunities for continuous learning and a commitment to sustainability, this role is perfect for those passionate about making a positive impact on the environment.

Benefits

Global benefits packages

Monthly team outings & events

Free employee rental scheme

Annual learning and development allowance

Qualifications

• Proven experience as a mobile mechanic with electric vehicle systems.
• Excellent mechanical and diagnostic skills for troubleshooting.
• Strong customer service orientation and relationship building.

Responsibilities

• Conduct regular vehicle inspections and preventative maintenance.
• Provide on-site repairs for mechanical and electrical issues.
• Maintain accurate service records and ensure customer satisfaction.

Skills

Mechanic Skills

Diagnostic Skills

Customer Service

Time Management

Organizational Skills

Basic Computer Skills

Job description

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At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo is the world's leading platform to access ebikes for professional use. We operate across Europe, UK, North America and Australia.

In 4 years, with an international team of 200+ people, we helped transition millions of urban miles to LEVs by deploying the best delivery ebike and by developing a leading fleet management software. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments. Our partners include UberEats, Amazon, JustEat Takeaway, Doordash, FedEx and many more.

Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.

The Role

As a Mobile Mechanic, you'll be a crucial part of our operations, ensuring our business clients fleets of e-bikes, e-cargos, and mopeds are always in top condition, travelling across your designated territory to provide on-site maintenance and repairs to our valued B2B customers.

Your Responsibilities

Regular vehicle inspections and maintenance:Including preventative maintenance, diagnosing and repairing mechanical and electrical issues, and ensuring vehicle safety standards are met.

Providing on-site repairs: Efficiently and professionally diagnose and repair a wide range of mechanical and electrical problems, including tyre changes, brake adjustments, battery replacements, and more.

Maintaining accurate records: Keep detailed records of all service work performed, including parts used, labour hours, and customer interactions.

Excellent customer service: Build strong relationships with our clients, providing exceptional service and ensuring their satisfaction.

Proactive problem-solving: Identify and address potential issues before they impact our clients' operations.

Time management and organisation: Effectively manage your workload and travel schedule to ensure timely service delivery.

Continuous learning: Stay updated on the latest industry best practices and technologies related to electric vehicle maintenance.

Requirements

• Proven experience as a mobile mechanic with a strong understanding of electric vehicle systems.
• Excellent mechanical and diagnostic skills with the ability to troubleshoot and repair a variety of issues.
• Strong customer service orientation with the ability to build rapport and maintain positive relationships.
• Excellent time management and organisational skills with the ability to prioritise tasks and meet deadlines.
• Proficient in basic computer skills for record-keeping and reporting.
• Valid driver's license and a clean driving record.

A passion for sustainability and a desire to contribute to a greener future.

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

• Working with a switched-on team that strives to make the streets greener and serve the delivery rider
• Global and country-specific benefits packages
• Monthly team outings & events
• Get to know our vehicles with our free employee rental scheme
• Annual learning and development allowance

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.