Bi- Borough Urgent Community Response Pathway Lead

NHS; City Of London; On-site; GBP 64,000 - 72,000; Full time

Job summary

A healthcare provider in the UK is seeking an experienced clinical leader to manage patient care through the Community Independence Service. The ideal candidate will lead a multidisciplinary team, ensure safe delivery of care, and possess extensive clinical experience in acute disease management. This permanent full-time role offers a salary of £64,156 to £71,148 annually.

Qualifications

• Experience working in a multidisciplinary team in a leadership role.
• Extensive clinical experience at band 7 in acute disease management.
• Ability to communicate effectively about difficult matters.

Responsibilities

• Provide overall responsibility for the safe and effective delivery of care.
• Establish effective communication links with community colleagues.
• Manage budgets to delegated level and participate in budget monitoring.
• Monitor sickness absence and lead team meetings.

Skills

Leadership

Communication

Clinical assessment skills

Advanced project management

Education

Relevant Nursing/AHP qualification

Continued professional development to Masters level

Job description

Overview

The Community Independence Service (CIS) is a growing part of Interim Care. Through our Urgent Community Response pathway, we deliver admission avoidance support, providing timely, high-quality care in patients' homes via a diverse multi-professional team.

We are seeking an experienced nurse, paramedic, or therapist who is passionate about patient care and thrives in a collaborative environment. This bi-borough role supports the Urgent Community Response pathway across Westminster and Kensington & Chelsea.

The post is ideal for someone creative, adaptable, and committed to ensuring patients receive the best care. Strong leadership skills are essential, as you will contribute to service delivery and support the wider multi-disciplinary team.

The successful candidate will work across both bases with guidance from the Borough Leads, Head of Service, and Clinical Lead. You will be jointly accountable to two managers, benefiting from their ongoing support.

We are committed to professional development, offering supervision, Personal Development Reviews, and opportunities to lead service and quality improvement projects. We provide excellent development prospects within a supportive, friendly, and forward-thinking team.

Selection process: stakeholder panel on 20th November 2025, followed by interviews on 28th November 2025.

Summary of the role: This is a highly skilled clinical post requiring the post holder to manage clinical risk in a fast-paced community environment, lead a borough-based clinical pathway for the urgent community response and Home First Pathway, and provide direct clinical leadership and line management for clinicians within the pathway.

Responsibilities

• Provide overall responsibility for the safe and effective delivery of care to patients accepted into the service.
• Establish effective communication links with community colleagues providing planned care and specialist disease-specific care, supporting integrated working and smooth handover of care.
• Manage budgets to delegated level and participate in organisational and divisional budget monitoring.
• Maintain safe staffing levels by monitoring rostering, minimising vacancies, and leading on recruitment and staff development.
• Ensure new staff have comprehensive induction and ongoing personal development programmes.
• Governance: investigate complaints and incidents, ensuring lessons are learned and implemented.
• Workforce planning and ongoing performance management including appraisals and objective setting.
• Manage the clinical performance of staff they line-manage, ensuring competencies align with required standards.
• Ensure service pathway meets KPI, CQUIN, and QIPP requirements; develop and implement recovery plans as needed and report progress to senior management.
• Develop and implement plans/projects/programmes for the service area; manage staff absence, performance, and conduct in line with HR policy.
• Monitor sickness absence via the Trust absence reporting system and lead weekly staff meetings to maintain effective team communication and clinical excellence.
• Analyse and interpret data to identify improvements and provide rapid support to staff as needed.
• Communicate service information to staff, management, and external agencies in a professional manner.
• Represent the service at internal and external meetings and provide clinical leadership to staff outside of own pathway when required.
• Undertake management duties in line with Trust values: Compassion, Respect, Empowerment, and Partnership.

Person Specification

Education and Qualification

• Relevant registered Nursing/AHP qualification
• Relevant professional body membership
• Evidence of continued professional development to Masters level or equivalent
• Experience working in a multidisciplinary team in a leadership role
• Teaching/mentoring experience
• Postgraduate training relevant to this area

Desirable

• Understanding of current health service policies
• Non-Medical Prescribing requirements
• Understanding of Primary Care

Previous experience

• Extensive clinical experience at band 7 in acute disease management and crisis care
• Experience managing a caseload of complex patients
• Experience leading and managing a clinical team
• Substantial post-qualification experience in acute disease management and crisis care
• Experience of community clinical work in inner city/urban environments
• Experience of line management including performance management and staff development

Desirable

• Experience leading a multidisciplinary team
• Experience in public-facing report writing

Attitudes, aptitudes, personal characteristics

• Ability to communicate effectively about difficult matters in challenging situations
• Demonstrate Trust values with an engaging and approachable management style

Skills and Knowledge

• In-depth physical assessment, history taking, and clinical examination skills
• Advanced communication and interpersonal skills
• Experience leading or managing multidisciplinary staff and complex care planning
• Experience in safeguarding processes and knowledge of long-term conditions including end-of-life care
• Project management skills and understanding of NHS policy and commissioning where applicable

Other information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the Disclosure and Barring Service. UK registration is required to practice in the UK.

Details

Date posted: 09 October 2025

Pay scheme: Agenda for Change

Band: Band 8a

Salary: £64,156 to £71,148 a year, incl. HCAS (pro rata if part-time)

Contract: Permanent

Working pattern: Full-time

Reference number: 333-G-CIS-0201

Job locations: Kensington Town Hall, Hornton Street, Kensington and Chelsea, W8 7NX

Employer details

Central and North West London NHS Foundation Trust

Address: Kensington Town Hall, Hornton Street, Kensington and Chelsea, W8 7NX

Employer's website: cnwl.nhs.uk/work