Betting Shop Manager - Wetherby

BOYLE Sports; Leeds; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading independent bookmaker in England is looking for a Betting Shop Manager in Wetherby. The role requires excellent communication skills, a minimum of 3 years of retail management experience, and flexibility to work in a dynamic environment. Key responsibilities include managing customer service standards and coaching staff to excel. Join a company focused on delivering the best experience for customers and staff alike.

Qualifications

• Minimum 3 years in a retail management role.
• Experience in the betting industry is essential.
• Flexibility to work in a multi-site environment.

Responsibilities

• Provide front-line service to customers.
• Manage and sustain customer service standards.
• Monitor and respond to competitor activity.

Skills

Excellent communication

Quick thinking

Leadership

Ambition

Job description

Overview

BoyleSports are Ireland's largest independent bookmaker. Founded in 1989 by John Boyle, the business has grown to over 370 shops in Ireland and the UK, coupled now with a comprehensive online portfolio for betting and gaming.

Job Title: Betting Shop Manager

Reporting to: Regional Manager

Location: Wetherby

Our Values

• Make Personal Connections
  • Our Managers provide, manage and sustain the front-line service to customers that will enhance the Companys competitive position as the best service and standards provider in the Industry.

• Extending the personal touch from in-store to online
• Personalisation of the product experience
• Personal, friendly attitude among colleagues and customers
• Understanding the priorities of your customers

• Stay Dynamic
  • A dynamic industry requires a dynamic approach to ideas.
  • Support constant change, activity and progression
  • Be positive in attitude & full of energy & new ideas
  • Be quick to lead, quick to react, quick to respond
  • Growth in industry, adaptability, growing and developing team

• Be Fearless
  • Monitor, anticipate and respond to competitor activity as and where necessary
  • Identify business opportunities in the locality when applicable, using the involvement of the whole shop team
  • Instil a fearlessness / self confidence in ourselves
  • Be risk takers & key contributors
  • Dont fear failure - just fail fast and move on
  • Be confident in what we have achieved & what we will achieve

• Strive For Excellence
  • Strive for excellence in all we do
  • Look to do the basics brilliantly
  • Create a positive work environment
  • Develop and assess staff to maximise their potential
  • Assure that It will do is not good enough

Who are you?

• Excellent communicator - solving complex issues and communicating these in simple terms to both staff and customers alike.
• Quick Thinking Fast to respond in an ever-changing environment, bringing new ideas and methods forward
• Natural leader who encourages an open and positive work environment, whilst inspiring and motivating teams to Strive for Excellence
• Ambitious - desire to upskill and progress within the company
• Confident ability to confidently lead a team and inspire others

Minimum Requirements

• Minimum 3 years Retail Manager/Assistant Manager/Supervisor experience
• Betting Industry Experience Essential
• Flexibility to work in a multi-site environment, in a business which spans 7 days and trades from 7.00am to 10:00pm daily. (Hours vary from store to store)