Bereavement Support Officer (Hiring Immediately)

JR United Kingdom; Norwich; On-site; GBP 24,000; Part time

Job summary

Join a friendly team at Co-op as a Funeral Arranger, where you will assist families in their time of need. No prior experience is required as full training is provided, and you'll enjoy competitive benefits, including discounts and a pension scheme. This part-time role offers a supportive environment focused on excellent service and relationship building.

Benefits

30% off Co-op branded products

10% off other brands in stores

23 days holiday (pro-rata)

Pension with up to 10% employer contributions

Career development opportunities, including apprenticeships

Access to Employee Assistance Programme

Early wage access through Wagestream

Qualifications

• Passionate about delivering excellent service and building relationships.
• Strong attention to detail and admin skills.
• High levels of empathy, discretion, and care.

Responsibilities

• Organise family visits and answer guest questions as a non-certified funeral arranger.
• Support at the funeral home, including manual handling of coffins and the deceased.
• Build positive relationships within the local community.

Skills

Communication

Attention to detail

Empathy

Job description

Job Title: Funeral Arranger

Pay: £12.62 per hour plus benefits

Type: Part-time, 18.75 hours per week, working Wednesday afternoon and all day Thursday and Friday.

Location: 102 High Street, Nailsea, BS19 1AH

Application Deadline: 11-06-2025

Job Description

Join our friendly team and help families say the perfect goodbye to loved ones. No experience needed as we provide full training and ongoing support. Benefits include a competitive salary, pension scheme, and discounts on Co-op products and services.

Responsibilities:

• Support clients by organising family visits and answering guest questions as a non-certified funeral arranger.
• Refer all regulated work, like selling and advising on funeral plans, to a certified colleague.
• Build positive relationships within the local community.
• Support at the funeral home, including manual handling of coffins and the deceased.

Ideal Candidates:

• Passionate about delivering excellent service and building relationships.
• Excellent communication and admin skills with strong attention to detail.
• High levels of empathy, discretion, and care.

Why Work at Co-op?

• 30% off Co-op branded products in stores all year-round.
• 10% off other brands in stores.
• Additional discounts on Co-op products and services.
• 23 days holiday (pro-rata, increasing with service).
• Pension with up to 10% employer contributions.
• Access to Employee Assistance Programme, virtual GP, and free eye tests.
• Career development opportunities including apprenticeships.
• Supportive team environment.
• Access to Wagestream for early wage access.

Commitment to Diversity and Inclusion

We welcome applications from everyone and are committed to building inclusive work environments. Reasonable adjustments are available for candidates with disabilities. We are part of the Disability Confident scheme, ensuring fair consideration for disabled applicants.

Application process includes an online assessment (~20 minutes) and background checks, including DBS and social media screening. Offer of employment is conditional upon successful screening.