Bereavement Services Technician (Cemeteries)

Sunderland City Council; Sunderland; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local government authority in Sunderland is seeking a dedicated individual to join their Bereavement Services team. Responsibilities include preparing grave spaces, coordinating family burials across multiple cemeteries, and liaising with service providers to ensure high standards of service. Candidates should have a strong background in customer service and be self-motivated and compassionate. Applications should be made online.

Qualifications

• Proven track record in delivery of customer service.
• Self-motivated and driven to achieve high standards.
• Ability to offer advice, support, and care during emotional times.

Responsibilities

• Preparing grave spaces for private interments and cremated remains.
• Coordinating family burials throughout 10 cemeteries in Sunderland.
• Liaising with Funeral Directors and Memorial Masons to ensure service excellence.
• Overseeing cremation processing as part of a duty rotation.

Job description

Overview

An exciting opportunity exists to join the Bereavement Services team at Sunderland City Council and work within this progressive department.

Responsibilities

• Preparing grave spaces for private interments and cremated remains.
• Coordinating family burials throughout 10 cemeteries in Sunderland.
• Liaising with Funeral Directors and Memorial Masons to ensure service excellence for every service and every family.
• Overseeing cremation processing at Sunderland crematorium as part of a duty rotation.

Qualifications

• The successful candidate will have a proven track record in delivery of customer service.
• Self-motivated and driven to achieve high standards and committed to service excellence.
• Ability to offer advice, support and care during what may be an emotional time for family and loved ones.

How to apply / Contact

For an informal discussion please contact Nicky Raine or Ian Hammond on 0191 561 8131.

Applications should be made online at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: [e-mail].

Please note that CVs are not acceptable.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.