Bereavement Services Support Officer, North West

HCL Workforce Solutions Ltd; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local council is seeking a Bereavement Services Support Officer based in Barrow Cemetery. The ideal candidate will provide compassionate support and administrative assistance to bereaved customers. This role involves attending funerals and delivering high standards of service in a sensitive environment. Applicants should possess excellent communication and organisational skills. Join us to make a meaningful impact in our community.

Qualifications

• Experience in administering bereavement services.
• Ability to work independently and confidently.
• Attention to detail and accuracy.

Responsibilities

• Provide administrative and operational support to the Bereavement Services Team.
• Attend funerals to support bereaved customers.
• Ensure high standards of service delivery.

Skills

Excellent literacy

Numeracy skills

ICT skills

High level organisational skills

Communication skills

Job description

Bereavement Services Support Officer

Westmorland and Furness Council

£17.59 Umbrella per hour

Job location: Barrow Cemetery, LA145PD

Job area to cover: Barrow-in-Furness and some duties in wider Westmorland and Furness

ABOUT THE ROLE:

We are looking to appoint a Bereavement Services Officer, to be based out of our Barrow Cemetery Office, to work within the existing team to deliver a caring and empathetic service to customers and continue to uphold the high standards within our crematorium and cemetery sites. The role will be providing support services for the Bereavement Services Team across the Westmorland and Furness footprint by providing administrative and operational support to ensure a high standard of service delivery at all times.

The Bereavement Services Officer role is multi-faceted and as such the post holders will be expected to work across the range of Bereavement Services areas, including, but not limited attending funerals; administration and memorial tasks on a rolling basis.

This role requires a person able to deal with bereaved customers in a caring and professional manner. It will also involve attending funerals at the grave side or in the Chapel which can mean being out in all weather conditions.

We are looking for an experienced administrator with previous knowledge of this essential and sensitive service. Candidates must possess excellent literacy, numeracy and ICT skills as well as high level organisational and communication skills. The successful candidate will present a confident, professional image to the service.

WHAT ARE WE LOOKING FOR?:

We are looking for someone who is confident and can work independently, with excellent organisational skills and an ability to use their own initiative.

Having a keen eye for detail and an accurate approach to your work, you will possess exceptional interpersonal and communication skills.

The Cemeteries team are part of Community Infrastructure which includes our parks and open spaces, libraries and heritage sites.

Want to have a chat/apply?

[e-mail]

02072469112