Bereavement Services Support Officer

Cambridge Investment Partnership; Cambridge, London; On-site; GBP 31,000 - 36,000; Full time

Job summary

A leading local government entity is seeking a Bereavement Services Support Officer to provide high-quality services to families in need. The role involves various tasks across administration, supporting funerals and cremation processes, ensuring compassionate service. This full-time position is vital in helping families during difficult times and provides extensive training and development opportunities.

Benefits

Access to Local Government Pension Scheme (LGPS)

Generous annual leave allowance

Flexible working arrangements

Professional Membership fees covered

Employee Assistance Programme

Cycle to work scheme

Qualifications

• Previous bereavement/Funeral experience beneficial but not essential.
• Good IT skills and communication abilities required.
• Able-bodied for manual handling tasks.

Responsibilities

• Work in a team delivering professional bereavement services.
• Administer customer queries and prepare the chapel for services.
• Involved in cremation processes and manage ashes.

Skills

Interpersonal skills

Attention to detail

Customer service

Compassion

Tools

Word

Excel

Job description

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Join to apply for the Bereavement Services Support Officer role at Cambridge City Council

Job Description

To work as part of a team in ensuring the delivery of exceptional bereavement services that meet the needs of our community while upholding the highest standards of professionalism and compassion.

Job Description

To work as part of a team in ensuring the delivery of exceptional bereavement services that meet the needs of our community while upholding the highest standards of professionalism and compassion.

Cremation - You'll be fully trained and work towards an accredited qualification. You will be involved in the end-to-end cremation process and ashes management.

Chapel - Preparation of the chapel before each service and welcoming the families and Funeral Directors attending and directing them to their seats. Ensuring the correct music/visual tributes are played, orders of service are in place and offering support as required.

Administration - Answering the telephone with great customer service skills, helping families with queries/collection of ashes/planning a service to showing a family around the grounds to view memorial options.

Ad-hoc work - For example some basic gardening, getting involved in a Christmas Service or making sure the site is tidy and presentable.

About You

Any previous bereavement / Funeral industry experience would be beneficial, however not essential as full industry training is provided.

Good interpersonal skills and organised with excellent attention to details.

You will need to be able bodied as manual handling will be part of this role.

A real team player with natural compassion and the desire to make a difference every day.

Comfortable communicator able to speak to people in a caring and understanding manner.

Good level of IT skills Word/Excel and e-mails.

In return we can offer:

• A variety of learning and development opportunities via a range of sources and methods
• Access to the highly valued Local Government Pension Scheme (LGPS)
• Additional Voluntary Contribution (Shared AVC) Scheme
• Annually negotiated pay and award progression
• Agile and Flexible working
• Annual leave purchasing scheme
• Confidential advice and support via an Employee Assistance Programme and Wellbeing Hub
• Cycle to work scheme
• Family friendly policies
• Flexible Bank Holidays
• Generous annual leave allowance 25 days' per annum, rising to 30 days' after five years continuous service; plus 8 days public holidays (pro rata for prat time)
• Gym Membership
• Lifestyle Savings with over 750 discounts form the UK's leading retailers, restaurants, supermarkets, attraction and more
• Professional Membership fees paid for, dependent on the role
• Relocation Assistance may be payable in approved cases
• Staff reward and recognition framework
• Subsidy for public transport
  
  

Hours: This is a full-time role, for 37 hours per week

Monday to Friday 09:00-17:00 with Saturday work on a rota basis.

Contract: Permanent

Salary: £31,586 - £35,235 per annum (City Pay Band 4), pro rata for part time.

Location: Cambridge City Council Crematorium and Newmarket Road Cemetery.

If you would like an informal chat, please contact Karen Jeckell on 10223 458000 or e-mail [e-mail]

Application Process: To be considered for this role, please click Apply Online.

Recruitment Timetable: If you would like to be considered for this role, you will need to Apply by 26June 2025

Interviews will take place on a time and date to be confirmed.

Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Government Administration

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