Bereavement Services Support Officer

HCL Workforce Solutions Ltd; Barrow-in-Furness; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local community service provider in Barrow-in-Furness is seeking a Bereavement Officer to join their team. The role involves providing empathetic service support in bereavement services, attending funerals, and managing various administrative tasks. Candidates should have experience in relevant roles, strong organizational and communication skills, and be confident in dealing with bereaved families. The position offers a pay rate of £17.59 per hour.

Qualifications

• Experience as an administrator in a cemetery or crematorium.
• Ability to handle sensitive customer interactions carefully.
• Strong literacy and numeracy skills.

Responsibilities

• Provide service support in the bereavement team.
• Attend funerals and other memorial tasks.
• Manage administrative tasks efficiently.

Skills

Experience in a cemetery and/or crematorium office

Working with bereaved customers

Strong IT skills

Strong communication skills

Organisational skills

Tools

ICT skills

Job description

Bereavement Officer

Barrow Cemetery
£17.59 per hour

ESSENTIAL REQUIREMENTS:
* Previous experience in a cemetery and/or crematorium office as an administrator
* Experience working with bereaved customers
* Strong IT, communication and organisational skills

DUTIES:
* Providing service support in the bereavement team
* Attending funerals
* Administration
* Memorial tasks
* Deal with bereaved customers

Tel; 02078618781
Email; [e-mail]

We are looking to appoint a Bereavement Services Officer, to be based out of our Barrow Cemetery Office, to work within the existing team to deliver a caring and empathetic service to customers and continue to uphold the high standards within our crematorium and cemetery sites. The role will be providing support services for the Bereavement Services Team across the Westmorland and Furness footprint by providing administrative and operational support to ensure a high standard of service delivery at all times.

The Role

The Bereavement Services Officer role is multi-faceted and as such the post holders will be expected to work across the range of Bereavement Services areas, including, but not limited attending funerals; administration and memorial tasks on a rolling basis.

This role requires a person able to deal with bereaved customers in a caring and professional manner. It will also involve attending funerals at the grave side or in the Chapel which can mean being out in all weather conditions.

We are looking for an experienced administrator with previous knowledge of this essential and sensitive service. Candidates must possess excellent literacy, numeracy and ICT skills as well as high level organisational and communication skills. The successful candidate will present a confident, professional image to the service.

Who are we looking for?

We are looking for someone who is confident and can work independently, with excellent organisational skills and an ability to use their own initiative.

Having a keen eye for detail and an accurate approach to your work, you will possess exceptional interpersonal and communication skills.

The Cemeteries team are part of Community Infrastructure which includes our parks and open spaces, libraries and heritage sites.

ESSENTIAL REQUIREMENTS:

• Previous experience in a cemetery and/or crematorium office as an administrator
• Experience working with bereaved customers
• Strong IT, communication and organisational skills