Bereavement Services Admin

Service Care Solutions; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job description

Job Description

Job Title: Bereavement Services Admin
Location: Cambridge – Crematorium & Cemetery (On-site)
Start Date: ASAP
Contract Type: Temporary
Weekly Hours: 37 hours per week

Job Purpose: The Bereavement Services Admin plays a central role in delivering compassionate and efficient bereavement services. You will manage the administrative functions associated with burial, cremation, and memorialisation services, ensuring that families and stakeholders receive a professional, sensitive, and responsive service during difficult times.

Principal Accountabilities

1. Coordinate the booking of burial, cremation, and memorial services, including the processing of payments and execution of basic financial tasks such as preparing accounts, income summaries, and raising purchase orders.
2. Oversee the administration, positioning, and installation of memorials and memorabilia, ensuring all memorial safety protocols are followed.
3. Conduct minor repairs, maintenance, and cleaning of memorials, public areas, and back office spaces to maintain high standards of presentation.
4. Perform operational checks on vehicles and assist with logistics, including the transport and management of services where necessary.
5. Manage both witnessed and unwitnessed scatterings of cremated remains, ensuring that remains are released to families, friends, and funeral directors with sensitivity.
6. Act as a chapel attendant by supporting multimedia systems during services—handling music, visual presentations, and other media—to meet the needs of the bereaved.
7. Display essential public information such as service orders and flower identification cards.
8. Work flexibly as part of a team, and undertake additional duties as required to support smooth and effective service delivery.

Candidate Profile

1. Technical Skills: Advanced proficiency in MS Office and digital tools, with excellent administrative and IT capabilities.
2. Customer Focus: A strong commitment to delivering high-quality, empathetic service to those experiencing bereavement.
3. Organisational Skills: Proven ability to multitask, problem solve, work independently, and prioritise workloads effectively in a pressurised environment.
4. Interpersonal Skills: Excellent communication and networking skills with the ability to build effective relationships with diverse stakeholders.
5. Flexibility: Willingness to work as part of a team and adapt to occasional evening and weekend working requirements.
6. Additional Requirements: Valid driving license with the ability to operate assigned vehicles; GCSEs in Maths & English (grade C or above) or equivalent.

If you are interested in this opportunity and meet the above criteria, please send your CV for consideration.

For further information regarding this position, please call Lewis at Service Care Solutions on (phone number removed) or send an email to (url removed).