Bereavement & Coronial Support Officer

TN United Kingdom; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits a compassionate and proactive individual to join a dedicated team at the Medico-Legal Centre in Sheffield. This role is crucial in supporting bereaved families and ensuring high-quality service delivery. You will be the first point of contact, requiring excellent customer service and interpersonal skills to handle sensitive conversations with empathy. Join a forward-thinking organization committed to diversity and inclusion, where your contributions will make a meaningful impact on the community.

Qualifications

• Ability to manage difficult conversations with sensitivity.
• Strong organizational skills to prioritize workload effectively.

Responsibilities

• Support service delivery and improve outcomes for the bereaved.
• Act as the first point of contact, managing multiple tasks under pressure.

Skills

Customer Service Skills

Interpersonal Communication

Empathy

Planning and Organization

Microsoft Office Competence

Job description

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Bereavement & Coronial Support Officer, Sheffield

Client: Sheffield City Council

Location: Sheffield, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 47dee837b448

Job Views: 10

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Location: Medico Legal Centre, Watery Street

The Medico-Legal Centre is situated at Watery Street, near Shalesmoor/Kelham Island. It is purpose-built to provide facilities and services required for the investigation of sudden or unexpected death. It comprises the public mortuary, offices, and courts of HM Coroner for South Yorkshire (West) jurisdiction, which covers Sheffield and Barnsley. This service is run by a mixture of local authority, South Yorkshire Police, and judicial staff.

The Centre is dedicated to providing a high standard of service to the bereaved and is recognised as a model of good practice in this field of work. Everyone working at the Medico-Legal Centre is committed to dealing with the technical and legal side of the investigation of sudden death in a professional, dignified, and sympathetic manner. The centre manages approximately 20,000 telephone calls a year, as well as visitors from bereaved family members, professionals such as doctors, lawyers, and expert witnesses attending court, funeral directors, and other agencies, along with the general public.

The service strives to maintain the core values of the council by ‘being open and honest’, ‘working together to get things done’, and most importantly, ‘that people are at the heart of what we do’.

An exciting and challenging opportunity has arisen for an enthusiastic, empathic, efficient, and proactive person to join our team. The role is key in supporting service delivery and improving outcomes for the bereaved of Sheffield and Barnsley.

We are looking for motivated self-starters with excellent customer service and interpersonal communication skills, as the ability to work with, and support, multiple agencies is paramount. You need to be able to work independently as well as part of a team, be flexible and resourceful, prioritize workload, meet deadlines, own tasks through to completion, demonstrate good planning and organization, and speak to the bereaved in a sympathetic and empathic manner.

As the first point of contact for the service, professionalism, empathy, sensitivity, and the ability to manage several concurrent tasks under pressure are essential. Familiarity with and competence in using Microsoft Office packages is also required.

Key requirements include managing difficult conversations, being sensitive and empathic to the needs of the bereaved, and reacting positively to change and embracing new ideas.

Most importantly, you should demonstrate energy and commitment to providing a professional service.

We are committed to ensuring our workforce reflects the diversity of Sheffield. We welcome applicants from all backgrounds and communities, especially those currently underrepresented in our workforce, including Black, Asian, and Minority Ethnic (BAME), disabled, male, and LGBT+ candidates.

Previous applicants need not apply.

Please read the job description and person specification carefully before applying. For more information about the Medico-Legal Centre post, please contact Stuart Gray or email us.

We are investing in our workforce and promoting opportunities for under-represented groups. We value diversity, equality, and inclusion, aiming to reflect the communities we serve. We also support staff with unpaid caring responsibilities to work flexibly.