Benefits Team Manager

Age UK; Highweek; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

26 days annual leave + bank holidays +

Annual leave purchase scheme

Pension scheme

Life assurance

Health cashback plan

Employee assistance programme (EAP)

Car Benefit Scheme

Cycle to Work Scheme

Season Ticket Loan

Techscheme

Blue Light Card

You Did It Awards

Job summary

Age UK is seeking a Benefits Team Manager to lead a dedicated team delivering benefits advice and checks across the UK. You will ensure high-quality service, manage day-to-day operations, and work alongside the National Advice Line to align and optimise the Benefits Service.

The role offers hybrid working between home and offices in Blackpool or Ashburton, with an expectation to attend the office at minimum quarterly and more depending on needs.

Qualifications

• A proven track record of managing staff to deliver high performance and meet KPIs.
• Experience leading a frontline, customer-facing service for older or vulnerable people.
• Motivational leadership to build a positive team culture and develop colleagues.

Responsibilities

• Oversee day-to-day management of the Benefits team across the UK.
• Collaborate with the National Advice Line and National Benefits Service to align services.
• Develop and implement changes to grow and improve the Benefits service.

Skills

Staff management

Leadership

Performance management

Communication skills

Interpersonal skills

Tools

Microsoft Office

Job description

Join Age UK as our Benefits Team Manager and lead a dedicated team helping older people across the UK access vital financial support and improve their quality of life. As the Benefits Team Manager, you'll be looking after the day-to-day management of the Benefits team, ensuring they are best placed to provide a high-quality service to the older people we support across the UK. Operating alongside the National Advice Line, the National Benefits Service supports older people through a dedicated team of Team Leaders and Benefits Advisers, who provide benefits advice, checks to identify benefit entitlements and form filling support for clients. Last year alone the service identified over £35m in unclaimed benefits for older people. You'll work closely with the Advice Line's National Manager to ensure the service complements the Advice Line, and the Age UK network, by providing a focal point for benefits related enquiries. You will also focus on maximising the impact of the service, so it meets the needs of clients both now and in the future, by developing and implementing changes with the aim to grow, evolve and improve the service, ensuring we are working in an effective and efficient way that meets the needs of older people. This is a fantastic opportunity to shape and develop a nationally recognised service that changes lives every day. If you're an experienced people manager with a passion for improving services and delivering positive outcomes, we'd love to hear from you. This role offers hybrid working between home and our offices in either Blackpool in Lancashire or Ashburton in Devon (a robust home broadband connection is essential). This means you would be expected to attend office a minimum of once every 3 months, although this can be more if you prefer. You may be asked to attend office more regularly than these minimum requirements. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to 1hr 30mins commute. This role is a 35-hour working week, Monday to Friday 9am to 5pm. Age UK internal grade: 6N, Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.

Experience and capabilities

• A successful track record of managing staff to deliver high performance, within teams achieving demanding KPIs and quality requirements. (I)
• Experience of managing or supporting a frontline customer facing service to older or vulnerable people. (A, I)
• A proven track record of motivational leadership, creating a positive team culture, and providing opportunities for colleagues personal and professional development (both immediate line reports and throughout wider teams). (A, I)
• Experience of working collaboratively in a fast paced, complex environment - building networks with a diverse range of people at different levels of seniority across divisions. (A, I)
• Strong people management skills, including performance management and professional development. (A, I)

Skills and knowledge

• Significant understanding, knowledge and experience of the Welfare Benefits system and information and advice services. (A, I, T)
• Knowledge and understanding of safeguarding, and the delivery of safe services at scale. (I)
• Knowledge and experience of measuring, reporting and evaluating impact. (A, I)
• Logical thinker, numerate and comfortable in dealing with financial information. (A, I)
• Excellent oral and written communication skills with a flair for adapting tone and message for different audiences. (A, I)
• Excellent IT skills and knowledge including Microsoft Office. (T)

Personal attributes

• Excellent interpersonal, negotiating and influencing skills. (I)
• Enthusiastic and motivational leadership. (I)
• Attention to detail. (I, T)
• Works well with others. (I), Experience of leading and managing complex programmes of work. (A, I)
• Experience of working with partner organisations for external delivery. (A, I)
• Experience of working in charities and/or a federated structure. (A, I)
• Experience of working with funders and corporate partners. (A, I)

Skills and knowledge

• Technical expertise in delivery of advice. (A, I)
• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250
• Many additional benefits