Benefits Team Manager

Age UK

Ashburton

Hybrid

GBP 36,000 - 39,000

Full time

9 days ago

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Benefits offered by this job

Hybrid working

Competitive salary

Job summary

Age UK seeks a Benefits Team Manager to lead a dedicated team delivering financial support and benefits advice to older people across the UK.

You will manage daily operations, contribute to service improvement, and work with the National Benefits Service to maximise impact. Hybrid work between home and offices; location Ashburton/Blackpool, commutable distance required.

35-hour week, 9am-5pm, with a strong focus on people management, KPIs and quality of service.

Qualifications

Proven track record of managing staff to deliver high performance and KPIs.
Experience supporting frontline services for older or vulnerable people.
Leadership that motivates and develops colleagues.

Responsibilities

Oversee day-to-day management of the Benefits team.
Ensure high-quality benefits advice and support services across the UK.
Collaborate with the National Benefits Service and Advice Line to align services.

Skills

Staff management

Customer service

People development

Education

Experience in welfare benefits services

Tools

Microsoft Office

Job description

£35,632 - £39,383, Hybrid - Ashburton, Permanent, 35 hours per week.

Join Age UK as our Benefits Team Manager and lead a dedicated team helping older people across the UK access vital financial support and improve their quality of life.

As the Benefits Team Manager, you'll be looking after the day-to-day management of the Benefits team, ensuring they are best placed to provide a high-quality service to the older people we support across the UK.

Operating alongside the National Advice Line, the National Benefits Service supports older people through a dedicated team of Team Leaders and Benefits Advisers, who provide benefits advice, checks to identify benefit entitlements and form filling support for clients. Last year alone the service identified over £35m in unclaimed benefits for older people.

You will work closely with the Advice Line's National Manager to ensure the service complements the Advice Line, and the Age UK network, by providing a focal point for benefits related enquiries.

You will also focus on maximising the impact of the service, so it meets the needs of clients both now and in the future, by developing and implementing changes with the aim to grow, evolve and improve the service, ensuring we are working in an effective and efficient way that meets the needs of older people.

This is a fantastic opportunity to shape and develop a nationally recognised service that changes lives every day. If you're an experienced people manager with a passion for improving services and delivering positive outcomes, we'd love to hear from you.

This role offers hybrid working between home and our offices in either Blackpool in Lancashire or Ashburton in Devon (a robust home broadband connection is essential). This means you would be expected to attend office a minimum of once every 3 months, although this can be more if you prefer. You may be asked to attend office more regularly than these minimum requirements. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to 1hr 30mins commute.

This role is a 35-hour working week, Monday to Friday 9am to 5pm.

Age UK internal grade: 6N

Last day for applications Monday 24th August 2026

Important: In your Supporting Statement, please include examples of how you meet the Must Have criteria below.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Test = T, Presentation = P

Experience

A successful track record of managing staff to deliver high performance, within teams achieving demanding KPIs and quality requirements. (I)
Experience of managing or supporting a frontline customer facing service to older or vulnerable people. (A, I)
A proven track record of motivational leadership, creating a positive team culture, and providing opportunities for colleagues personal and professional development (both immediate line reports and throughout wider teams). (A, I)
Experience of working collaboratively in a fast paced, complex environment - building networks with a diverse range of people at different levels of seniority across divisions. (A, I)
Strong people management skills, including performance management and professional development. (A, I)

Skills and knowledge

Significant understanding, knowledge and experience of the Welfare Benefits system and information and advice services. (A, I, T)
Knowledge and understanding of safeguarding, and the delivery of safe services at scale. (I)
Knowledge and experience of measuring, reporting and evaluating impact. (A, I)
Logical thinker, numerate and comfortable in dealing with financial information. (A, I)
Excellent oral and written communication skills with a flair for adapting tone and message for different audiences. (A, I)
Excellent IT skills and knowledge including Microsoft Office. (T)

Personal attributes

Excellent interpersonal, negotiating and influencing skills. (I)
Enthusiastic and motivational leadership. (I)
Works well with others. (I)

Great to Have's:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Test = T, Presentation = P

Experience

Experience of leading and managing complex programmes of work. (A, I)
Experience of working with partner organisations for external delivery. (A, I)
Experience of working in charities and/or a federated structure. (A, I)
Experience of working with funders and corporate partners. (A, I)

Skills and knowledge