Benefits Specialist 福利厚生スペシャリスト APAC, Benefits Experience and Technology

Amazon; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Benefits Specialist to provide scalable operations support for health and welfare benefit programs. In this dynamic role, you will manage complex projects, partner with stakeholders, and ensure a positive employee experience through effective benefits administration. Your expertise in project management and strong communication skills in both Japanese and English will be essential as you navigate a fast-paced environment. Join a diverse and inclusive workplace where your contributions make a significant impact on employee wellness and satisfaction.

Qualifications

• 3+ years of project management experience with a focus on employee benefits.
• Fluency in Japanese and English is required for effective communication.

Responsibilities

• Manage complex benefit projects and deliver project management support.
• Develop and execute change management strategies for benefits delivery.

Skills

Project Management

Communication Skills

Data Analysis

Customer Service

Organizational Skills

Education

Bachelor’s degree in business, finance, HR or related field

Tools

Microsoft Office

Job description

The Benefits Specialist provides scalable operations support for Health & Welfare benefit programs, owned by the Global Benefits (BXT) team. BXT aims to deliver efficient, frustration-free benefits that create a positive employee experience. BXT is part of the Amazonian Experience and Technology team (AET), within the People Experience and Technology group (PXT), formerly known as Human Resources.

The successful candidate will provide operational strategy and delivery of benefit programs offered to Amazon employees. They partner extensively with internal stakeholders and external partners to develop and execute country-level multi-year roadmap for employee health & wellness benefits. They will be responsible for standard process design and documentation, new program roll-outs, policy and compliance processes, and Tier 3+ employee escalations, among others. They serve as day-to-day project leads, driving team progress toward established goals and effectively solving problems. In this role, they will be responsible for helping design and implement tools, processes, and/or data collection mechanisms used for reporting. The ideal candidate will be comfortable working independently in a dynamic environment with rapidly changing priorities.

To be successful in this role, they will need to be an innovative change agent with a strong bias for action, and have the ability to communicate effectively with internal partners and external vendors and benefit providers. Strong candidates will have a demonstrated history of successfully managing large, complex initiatives, with experience in engaging with cross-functional teams and stakeholders to deliver results through leadership and influence.

Key job responsibilities

1. Benefits Specialist will be responsible for managing Japan and Korea Benefits Services, based out of Tokyo, Japan.
2. Deliver project management support on complex benefit projects, including translating business needs into project plans, gathering customer requirements, conducting impact assessments, and defining milestones, timelines, deliverables and quality standards.
3. Develop and execute change management strategies for benefits delivery and operational activities, including launching and integrating new or modified benefits plans, processes and vendors.
4. Develop standard processes that align with IT solutions and facilitate stakeholder approval.
5. Support cyclical benefits events and activities, such as annual enrollment and plan renewals.
6. Provide subject matter expertise to internal stakeholders and outside vendors through HR and culture training delivery.
7. Work with benefit vendors to ensure existing and new administrative processes provide a consistent, frustration-free employee experience, in accordance with compliance standards and integrated with other vendors when applicable.
8. Support administrative processes performed by vendors, such as leading pre and post implementation audits, troubleshooting issues, performing root cause analyses, and correcting errors identified.
9. Define and monitor benefits administration critical to quality (CTQs) metrics, and perform root cause analysis on defects and implement remediation.
10. Identify and help resolve issues, including providing support and guidance to employee escalations on benefit related topics, and working with internal employee support teams to manage appeals and exceptions intake, review and determination.
11. Periodic business travel will be required.

BASIC QUALIFICATIONS

- Bachelor’s degree in business, finance, HR or related field.
- Fluency in Japanese and English
- 3+ years of relevant project and program management experience.
- Demonstrated ability to achieve program success through influence and partnership from design to delivery of initiatives.
- Excellent written and verbal communications skills in Japanese and English, with demonstrated ability to address all levels of the organization in a clear and concise manner and influence decision makers.
- Basic proficiency of Microsoft Office: Word, Excel, PowerPoint, Visio.
- Demonstrated experience in delivering excellent customer service.
- Proven ability to be highly organized, prioritize effectively, and work under pressure on a number of projects/initiatives at the same time in a rapidly growing environment.
- Strong data analysis skills, with the ability to extract and synthesize information in order to make data-backed business decisions.
- Ability to develop ad-hoc reporting to meet specific business needs and inquiries.
- Successful record of building operational processes and procedures, continuously improving programs and delivering efficiencies.

PREFERRED QUALIFICATIONS

- Basic Korean
- 6+ years of experience managing large-scale employee benefit or pension administration programs, associated vendor management, and program development and delivery.
- Exceptional analytical skills, including proven abilities in process development and data management, financial accounting, reporting, auditing and reconciliations, and strengths in reporting and communicating data and trends to business leaders.
- Advanced proficiency of Microsoft Office: Word, Excel, PowerPoint, Visio.
- Experience in a shared services environment is a plus.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.