Benefits Service Advisor

HARRIS HILL; England; Hybrid; GBP 22,000 - 28,000; Part time

Job summary

A respected charity is seeking a Benefits Service Advisor to support parent-carers of children and young people with special educational needs and disabilities in West Sussex. The role involves providing personalized benefits advice and guidance. Candidates should have experience in welfare advice and a strong understanding of the challenges these families face. This part-time position, offering an actual salary of £22,400, is largely remote with some travel required.

Benefits

Travel expenses covered

Flexible working hours

Impactful work in the community

Qualifications

• Proven experience in welfare and benefits advice, especially DLA, PIP, and Carers Allowance.
• Strong understanding of the challenges faced by families of children with SEND.
• Excellent communication, organizational, and writing skills.
• Comfortable working independently and remotely.
• Ability to drive and access to a car.

Responsibilities

• Provide personalized advice on Carers Allowance, DLA, and PIP.
• Support parent-carers through every stage of the benefits process.
• Contribute to the development of key resources and toolkits.
• Occasional travel within West Sussex for meetings and roadshows.

Skills

Welfare and benefits advice experience

Understanding of challenges faced by families with SEND

Communication skills

Organizational skills

Writing skills

Experience using Charitylog or similar CRM

Job description

Are you passionate about supporting parent-carers of children and young people with special educational needs and disabilities (SEND)? Our client, a respected West Sussex-based charity, is seeking a dedicated Benefits Service Advisor to join their small but impactful team, in a part-time role.

In this role, you’ll provide personalised advice and guidance on Carers Allowance, Disability Living Allowance (DLA), and Personal Independence Payment (PIP). You will support parent-carers through every stage of the benefits process — from initial applications to appeals — and contribute to the development of key resources and toolkits. Occasional travel within West Sussex will be required for meetings and roadshows.

What we’re looking for:

• Proven experience in welfare and benefits advice (especially DLA, PIP, Carers Allowance)
• Strong understanding of the challenges faced by families of children with SEND
• Excellent communication, organisational, and writing skills
• Comfortable working independently and remotely
• Experience using Charitylog or similar CRM systems

This is a fantastic opportunity to make a real difference in the lives of families who need it most.

In return, you’ll receive:

• £28,000 pro-rata salary (actual salary £22,400)
• Part-time, 28 hours per week (To be worked across 4 or 5 days a week). Permanent.
• The majority of your time will be remote/ home based, and will suit someone living in or close to West Sussex to be available for in person drop-in advice sessions once a month, and roadshows which take place in West Sussex.
• The ability to drive, with access to a car, is essential. Travel expenses will be covered

For more information, please apply today, as the charity will review applications, and interview on a rolling basis.

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.