Benefits Officer

Opus People Solutions; England; On-site; Full time

Job summary

A leading company is seeking two Benefits Officers for a temporary position in Walsall, England. The role involves assessing and processing housing and council tax benefits, providing high-quality customer service while ensuring compliance with legislation and council policies. Ideal candidates will have extensive knowledge of benefits administration and communication skills.

Qualifications

• Extensive knowledge of benefit legislation and procedures required.
• Experience in assessing and processing benefit claims preferred.

Responsibilities

• Assess and process applications for housing and council tax benefits.
• Handle customer inquiries and provide relevant information.
• Identify and refer potential fraud cases to the Investigation Team.
• Collaborate with internal teams to resolve cases.

Skills

Customer Service

Communication

Knowledge of Benefit Legislation

Fraud Prevention

Education

Relevant Experience in Benefits Administration

Job description

Benefits Officer (22741) Walsall, England

Salary: GBP16.93 - GBP19.2 per hour

Job Title: Benefits Officer

Location: Walsall

Rate of Pay: £16.93

Working Hours: Full Time – 37 hours

Type: 3 months with potential extension

Opus People Solutions are working with Walsall Council to recruit for a two Benefits Officers on a temporary ongoing position.

Main Purpose of the role:

To assist in the delivery of the following functions:

• Assessment, payment and recovery of housing and council tax benefit.
• Dealing with customer and other stakeholder enquiries; giving advice, information and assistance in person, by phone, letter and / or other electronic methods.
• The control and maintenance of financial and other systems.
• According to legislation, government performance standards and Council policy, procedures and objectives
• To have extensive knowledge and experience of benefit legislation and procedures, as specified
• To provide a progressive and responsive service to benefits customers

Role Specifics:

• Customer Service & Administration: Provide high-quality, customer-focused service in line with council tax reduction, housing benefit, and free school meal policies. Handle benefit applications, process changes, and ensure all relevant documentation is available for claims.
• Knowledge & Compliance: Maintain a detailed knowledge of entitlement conditions, relevant legislation, and best practices. Ensure all actions comply with council standards and health and safety policies.
• Fraud Prevention & Investigation: Identify potential fraud cases and refer suspected or confirmed cases to the Investigation Team. Support the recovery of unpaid taxes and benefit overpayments.
• Communication & Collaboration: Respond to routine correspondence, including emails and phone calls, while adhering to customer care guidelines. Collaborate with internal teams and external agencies to resolve cases and support service objectives.
• System Management & Reporting: Use a variety of computer systems to update customer records, produce correspondence, and monitor inconsistencies or rejections. Ensure all data is accurate and complete, assisting with ad-hoc reporting and projects.
• Teamwork & Continuous Improvement: Work effectively as part of a team, prioritising tasks based on service needs. Contribute to performance improvement initiatives, assist in maintaining monitoring systems, and keep up-to-date with policy changes.

For more information or to process your application for this role, please apply online now.

Name:

Please include your first and last name.

Email: @

Phone:

Please include your country code.

CV / Resume:

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.

Benefits Officer (22741) Walsall, England

Salary: GBP16.93 - GBP19.2 per hour

Job Title: Benefits Officer

Location: Walsall

Rate of Pay: £16.93

Working Hours: Full Time – 37 hours

Type: 3 months with potential extension

Opus People Solutions are working with Walsall Council to recruit for a two Benefits Officers on a temporary ongoing position.

Main Purpose of the role:

To assist in the delivery of the following functions:

• Assessment, payment and recovery of housing and council tax benefit.
• Dealing with customer and other stakeholder enquiries; giving advice, information and assistance in person, by phone, letter and / or other electronic methods.
• The control and maintenance of financial and other systems.
• According to legislation, government performance standards and Council policy, procedures and objectives
• To have extensive knowledge and experience of benefit legislation and procedures, as specified
• To provide a progressive and responsive service to benefits customers

Role Specifics:

• Customer Service & Administration: Provide high-quality, customer-focused service in line with council tax reduction, housing benefit, and free school meal policies. Handle benefit applications, process changes, and ensure all relevant documentation is available for claims.
• Knowledge & Compliance: Maintain a detailed knowledge of entitlement conditions, relevant legislation, and best practices. Ensure all actions comply with council standards and health and safety policies.
• Fraud Prevention & Investigation: Identify potential fraud cases and refer suspected or confirmed cases to the Investigation Team. Support the recovery of unpaid taxes and benefit overpayments.
• Communication & Collaboration: Respond to routine correspondence, including emails and phone calls, while adhering to customer care guidelines. Collaborate with internal teams and external agencies to resolve cases and support service objectives.
• System Management & Reporting: Use a variety of computer systems to update customer records, produce correspondence, and monitor inconsistencies or rejections. Ensure all data is accurate and complete, assisting with ad-hoc reporting and projects.
• Teamwork & Continuous Improvement: Work effectively as part of a team, prioritising tasks based on service needs. Contribute to performance improvement initiatives, assist in maintaining monitoring systems, and keep up-to-date with policy changes.

For more information or to process your application for this role, please apply online now.

Name:

Please include your first and last name.

Email: @ Phone:

Please include your country code.

CV / Resume:

Eligibility: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. ;

Benefits Officer (22741) Walsall, England

Thank you for submitting your application.