Benefits & Debt Officer

Sanctuary Personnel; Ilford; On-site; GBP 37,000 - 39,000; Full time

Job summary

An established industry player is looking for a dedicated Benefits and Debt Officer to join their Family Help team in Ilford. This full-time, permanent position offers a chance to make a significant impact on families by helping them maximize their income and access essential benefits. With a competitive salary and a supportive work environment, you will engage directly with families, provide financial advice, and work collaboratively with a multi-agency team. Embrace the opportunity to grow personally and professionally while making a real difference in your community.

Benefits

Comprehensive training and development programmes

Generous annual leave package

Engaging work environment

External networking opportunities

Qualifications

• Experience in providing financial advice and support to families.
• Ability to conduct thorough investigations of family circumstances.

Responsibilities

• Engage with families to maximize income and access benefits.
• Calculate overpayments and provide debt advice.

Skills

Financial Advice

Debt Management

Income Maximization

Community Engagement

Education

Relevant Degree or Equivalent Experience

Job description

Benefits and Debt Officer

Are you looking for a full-time, permanent role where you can make a substantial difference? We are seeking a talented Benefits and Debt Officer to join our dynamic Family Help team in Ilford, UK. You will be working in a vibrant borough known for its community-focused approach, fostering an environment where creative solutions and innovative support are at the heart of what we do. This is an exciting opportunity to make a meaningful impact by helping families maximise their income and access essential benefits. With a competitive salary range of £37,068 to £38,058 annually, this role promises not only personal growth but the chance to really transform the lives of those in your local community.

Perks and benefits:

1. Full-time, permanent position offering stability and the opportunity to grow within a supportive team.
2. Comprehensive training and development programmes to help you sharpen your skills.
3. An engaging work environment where your ideas and contributions are valued.
4. Access to a generous annual leave package, giving you the balance to recharge and focus on the things you love.
5. External networking and professional development opportunities, enhancing both personal and career growth.

What you will do:

1. Engage directly with families to maximise their income and assist them in accessing benefit entitlements, discretionary payments, or social tariffs.
2. Provide advice and practical support with finances to parents/carers, working closely with colleagues in Children's Services and other agencies.
3. Conduct thorough investigations of family circumstances for accurate assessment of income and capital while undertaking benefit checks.
4. Calculate overpayments, handle debt arrangements, and provide first-stage debt advice including budgeting and income maximisation strategies.
5. Collaboratively work as part of a multi-agency team, contributing to assessments and developing holistic, family-led plans.
6. Ensure case records are maintained to professional standards and comply with data protection regulations.
7. Participate in team meetings, contribute to service development, and share knowledge on legislative or benefit assessment changes.

Joining our team in Ilford means becoming a part of a diverse and thriving community. Not only will you be working to support families in need, but you will also enjoy the rich culture and vibrant local amenities of Ilford. Known for its excellent transport links and a blend of urban life with beautiful green spaces, working in Ilford offers a lifestyle that combines convenience with opportunity. Come and be inspired by the difference you can make here.

Working with Sanctuary Personnel:

Sanctuary Personnel is a trusted and award-winning agency for roles. With an 'Excellent' rating on Trustpilot from over 1,000 reviews and many prestigious industry awards, we are dedicated to finding you the best possible rates in roles that match your skills and experience.