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Benefits, Debt and Money Adviser

Royal British Legion

City of Edinburgh

Hybrid

GBP 25,000 - 35,000

Full time

6 days ago

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Job summary

Join the Royal British Legion as a Benefits, Debt and Money Adviser to provide vital advice to the Armed Forces community. This homebased role involves delivering a holistic service that includes casework and advocacy for clients facing financial difficulties. You'll work collaboratively, leaving a lasting impact while ensuring compliance with regulations.

Benefits

28 days paid holiday plus bank holidays

Generous pension contributions

Flexible working options

Employee Assistance Programme

Opportunities to volunteer

Qualifications

Experience in debt advice and FCA compliance.
Knowledge of welfare benefits and benefit calculations.
Ability to manage your own caseload.

Responsibilities

Provide specialist debt casework, ensuring compliance with FCA regulations.
Conduct benefit calculations and maximise income opportunities.
Advocate for clients by drafting letters and gathering medical evidence.

Skills

Debt advice

FCA compliance

Welfare benefits

Case management

Education

Money Advice Practice Certificate or equivalent

Tools

Microsoft Office

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Are you ready to make a real difference in people's lives by providing specialist debt, benefit, and money advice?

This is an exciting opportunity to join Poppyscotland/RBL, to help deliver a new Scotland wide service offering debt and money advice to Scotland’s Armed Forces community.

As a Benefits, Debt and Money Adviseryou will provide expert guidance to those facing financial difficulties. Through face-to-face, telephone, and email interactions, you’ll offer tailored advice on legal rights, debt solutions, and benefits entitlements.

What You’ll Do:

Provide specialist debt casework, ensuring compliance with FCA regulations.
Conduct benefit calculations and maximise income opportunities (full training provided).
Advocate for clients by drafting letters, gathering medical evidence, and researching case law.
Maintain accurate case records for continuity, reporting, and analysis.
Build strong relationships with MOD, DWP, NHS, local authorities, and service charities.
Stay up to date with changes in debt and social security legislation.
Deliver a holistic, person-centred service, ensuring coordinated support.
Manage referrals and caseloads to provide timely assistance.

Poppyscotland offers a holistic Benefits & Debt advice service, with the expectation that the successful candidate will develop knowledge, skills & experience in welfare benefits (full training and supervision provided) to be able to support clients in challenging social security benefit decisions via the appeals process.

The role is homebased with occasional travel required throughout Scotland. This includes travel to home visits and tribunal locations. In addition, travel to team meetings and training, usually in Edinburgh, is required. You may also be required to attend national BDMA Service annual events held across the UK. We do cover travel expenses.

Living within Scotland area is essential in being able to undertake this role.
This position is also subject to pre-employment checks including an Enhanced PVG check.

What We’re Looking For:

Experience in debt advice and FCA compliance.
Knowledge of welfare benefits and benefit calculations.
Ability to manage your own caseload.
Proficiency in Microsoft Office and case management systems.
Money Advice Practice Certificate (or equivalent) or debt advice experience.

Why join us?

Our self-funded service operates without external constraints, ensuring long-term support. The service is not target driven and instead takes a holistic approach, working alongside other teams to address wider issues like homelessness and complex needs. We have access to grants to assist with priority debts and other essential items.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Employee benefits include:

28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
Generous pension contributions, with Employer contributions ranging from 6% to 14%
Range of flexible working options may be available, depending on your role
Employee Assistance Programme providing confidential counselling, financial and legal advice
Range of courses delivered by learning specialists to support your development goals and objectives
Opportunities to volunteer
Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

Poppyscotland/RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

If you require the job advert orjob description in an alternative format, pleasecontact0808 802 8080.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Consumer Services

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