Benefits & Crisis Resilience Admin Assistant – Hybrid

WMJobs; Oldbury; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

Sandwell Metropolitan Borough Council is hiring an Administrative Assistant (Crisis Resilience Fund) to support Benefits Operations. The role involves processing Crisis Resilience Fund applications, pre-assessments for Housing Benefit, and maintaining accurate electronic records.

Working 37 hours weekly, hybrid working as required, and fixed-term for 2 years. The team focuses on delivering excellent customer service and supporting vulnerable residents.

Qualifications

• A minimum of 4 GCSEs including English and Maths (Grade C/Level 4 or above).
• Experience in a busy office environment, preferably in Benefits or Revenues & Benefits.
• Good knowledge of MS Office: Word and Excel; strong attention to detail.

Responsibilities

• Process applications and awards for Crisis Resilience Fund payments.
• Undertake pre-assessment work for Housing Benefit and Council Tax Reduction.
• Support the Overpayments Team to maximise recovery; data entry and cleansing.
• Maintain electronic records and handle enquiries professionally.
• Work with Benefits Officers and Team Managers to deliver services.

Skills

Strong communication

Organisational skills

Customer-focused

Teamwork

Education

GCSEs including English & Maths

Tools

Microsoft Word

Microsoft Excel

Job description

Sandwell Metropolitan Borough Council is hiring an Administrative Assistant (Crisis Resilience Fund) to support Benefits Operations. The role involves processing Crisis Resilience Fund applications, pre-assessments for Housing Benefit, and maintaining accurate electronic records.

Working 37 hours weekly, hybrid working as required, and fixed-term for 2 years. The team focuses on delivering excellent customer service and supporting vulnerable residents.