Benefits Assessment Officer Hybrid Working September 2024

Surrey Heath Borough Council; Camberley; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Join a forward-thinking council dedicated to community engagement and exceptional customer service. As a Benefits Assessment Officer, you will play a crucial role in assessing Housing Benefit and Council Tax Reduction claims, ensuring accuracy and efficiency. This position offers a supportive environment where innovation is welcomed, and work-life balance is prioritized through flexible and hybrid working options. With a generous benefits package, including annual leave, pension scheme, and various employee perks, this role is perfect for those looking to make a real difference in their community while enjoying a fulfilling career.

Benefits

Generous Annual Leave

Local Government Pension Scheme

Free Parking

Subsidised Gym Membership

Flexible Working Arrangements

Professional Membership Fee Payment

Savings from My Staff Shop Scheme

Qualifications

• Experience in handling customer inquiries in person and on the phone.
• Ability to work under pressure and meet performance deadlines.

Responsibilities

• Assess Housing Benefit and Council Tax Reduction claims accurately.
• Deal with customers face to face and over the phone.

Skills

Customer Service

Time Management

Attention to Detail

Teamwork

Education

Relevant Experience in Customer Service

Tools

Laptop

Mobile Phone

Job description

Employer: Surrey Heath Borough Council

Reference: FCS/24/291301

Working Pattern: Flexible Hours, Full Time

Hours: 37 hours

Salary: £28,247- £33,085 per annum

DBS Check: Yes

Location: Surrey Heath House, Camberley, Hybrid Working, Surrey, Hampshire

Grade SH04

Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativity welcoming new ideas. We support a work life balance with options for flexible and hybrid working.

About the Role

As a Benefits Assessment Officer, your main role will be to assess Housing Benefit and Council Tax Reduction claims accurately and within performance deadlines, as well as dealing with customers both face to face and on the telephone.

About You

We are looking for an enthusiastic, committed and well-organised team player to join us in delivering a professional and exceptional Revenues and Benefits service to the public. You must be reliable, confident and able to work under pressure. You will have experience of dealing with customer enquiries both in person and on the telephone.

Additional Information

Benefits

We are committed to providing a healthy work-life balance for our employees, with hybrid working and other flexible working arrangements on offer. A laptop and mobile phone will be provided for your role if applicable. We offer a generous benefits package including a minimum of 24 days’ annual leave rising to 29 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme.

Contact details

Our Commitment

Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. We are also open to conversations about flexible working on many of our roles, so please feel free to ask us about working patterns during the recruitment process.

NO AGENCY CALLS PLEASE