Benefits and Housing Needs Officer

Benefits and Housing Needs Officer, London

Client: Archer Resourcing

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d2a0123412f4

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Responsibilities include, but are not limited to:

• Responding to all stage 1 assigned casework / follow-ups, Members Enquiries, MP enquiries, Mayor & Cabinet Enquiries, and Freedom of Information requests within the standard KPI turnaround time. Assisting with stage 2 escalated complaint investigations as needed.
• Tracking, monitoring, and prioritising business-critical casework responses and FOI requests by deadline or instructions from management.
• Implementing effective casework management and investigation methods to explore all enquiries thoroughly, manage expectations, and provide solutions to resolve disputes and other casework.
• Collaborating across all service areas to gather information and respond comprehensively to assigned casework.
• Promoting a 'one council' approach, sharing best practices, and implementing lessons learned to improve service delivery.
• Identifying and mitigating safeguarding risks by thoroughly exploring and completing necessary actions to ensure safety of the public and staff.
• Assisting colleagues in determining casework ownership within the service or other directorates.
• Working with other directorates to deliver joint casework responses effectively.
• Undertaking additional duties as required, including working at any location within Hackney borough, possibly including weekends.

Requirements:

• Minimum of 5 years' experience working in Local Government or similar government/political organizations.
• Strong understanding of challenges facing local and national government, especially regarding benefits, Council tax reduction schemes, and statutory obligations under Part 7 (Homelessness) & Part 6 (Allocations) of the Housing Act 1996.
• Excellent verbal and written communication skills.
• Enhanced DBS check within the last 12 months. If enrolled in the update service, you may be fast-tracked through recruitment.
• Willingness to complete an enhanced DBS if not already held.

Working with Archer Resourcing

We have years of experience helping professionals find exciting roles. Our strong relationships with UK social care employers give you the best opportunities.

Due to high application volumes, we cannot respond to all applications but may keep your CV on file for future roles. We also offer a £250 referral bonus for successful referrals.