Benefits Advisor

Age UK; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community support organization in Nottingham is looking for two Advisors to help residents maximise their income through benefits checks and provide advice. You'll support individuals with benefit applications and inform them about relevant social care and housing options. This role offers a rewarding chance to make a positive impact on people's lives alongside an attractive benefits package including flexible working and a pension contribution.

Benefits

24 days' annual leave

Flexible working

4% employer contribution pension

Employee discounts

Qualifications

• Experience in welfare benefits or advice services preferred, training provided.
• Great attention to detail and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Helping people maximise their income through benefits checks and advice.
• Supporting people to complete benefit applications.
• Giving relevant information and signposting on welfare benefits.

Skills

Attention to detail

Organisation

Communication skills

Ability to work independently

Flexibility

Job description

We're a team of paid staff working closely with dedicated volunteers to deliver advice over the phone and through home or community visits — wherever people need us most.

We're looking for two new Advisors to join us, with a focus on supporting residents in Nottingham City. This is a rewarding role where every day, you'll make a direct, positive impact on people's lives.

What you'll be doing:

1. Helping people maximise their income through benefits checks and advice.
2. Supporting people to complete benefit applications and, where necessary, challenge decisions.
3. Giving relevant information and signposting on other areas which impact on welfare benefits, such as social care, housing options, and local services.
4. Ideally, experience in welfare benefits or advice services (training provided to build on what you know).
5. Great attention to detail, organisation, and communication skills.
6. Ability to work both independently and as part of a team.
7. Flexibility to meet the changing needs of the service.

At Age UK Nottingham and Nottinghamshire, our Advice team is here to make life easier for older and vulnerable people by helping them to get the financial support they are entitled to. From welfare benefit checks to supporting claims and challenging unfair decisions, we ensure people across our communities don't miss out on what they need to live well.

As an employee of Age UK Nottingham & Nottinghamshire, you will be eligible for our attractive package, which includes 24 days' annual leave (pro rata), public holidays, flexible working, and a 4% employer contribution pension (in line with auto-enrolment rules). You will also have access to a Blue Light Card, BUPA Employee Assistance Programme, and a range of retail, travel, and lifestyle employee discounts.